Customer Operation Manager

7 giorni fa

Ivrea, Piemonte, Italia D-ploy A tempo pieno

D-ploy is an
IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

By building relationships and trusted partnerships within the
IT community, we optimize our customer's
IT productivity and contribute to the organization's success and value.


We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.

We are focused on creating value where
IT counts, join us

Responsibilities:

  • Establish and oversee a healthcare professional, patient, and caregiver Customer Service Center for life science services in Region Europe. Handle both commercial and clinical cases to ensure exceptional service.
  • Provide comprehensive support to assigned hospital accounts across Europe in order management. Coordinate logistics efficiently for timely delivery and superior customer service.
  • Collaborate with various teams including operations, supply chain, manufacturing, quality assurance, legal, regulatory, commercial, and medical to meet customer needs.
  • Monitor and maintain accurate system transactions related to order management processes. Ensure uptodate order status using planning & master data parameters.
  • Prepare and maintain relevant documentation and approvals for steady product flow. Ensure compliance with SOPs and regulations.
  • Actively participate in crossfunctional initiatives for process and performance improvement. Identify and implement innovative solutions.
  • Support implementation of new setups according to business needs. Provide coverage for assigned accounts as necessary.

Requirements:

  • Proven experience in customer service operations management, preferably in healthcare or life sciences.
  • Strong ability to collaborate effectively with diverse teams.
  • Experience with ERP systems and understanding of planning & master data parameters preferred.
  • Strong analytical and problemsolving skills to address complex challenges.
  • Ability to contribute to process and performance improvement initiatives.
  • Flexible approach to manage changing priorities and provide coverage as needed.
  • Fluency in
    Italian and
    English:
  • Excellent verbal and written communication skills.

Benefits

  • Paid Special Leaves
  • Fishing for Friends program our referral program
  • Refreshments in the Dploy office
  • Vouchers (Bday voucher, wedding, and new born surprise, 5years and10years anniversary surprise)
  • Further development and professional advancement
  • Friendly and international working environment
  • Companysponsored events
Is
IT in your DNA?

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