Training and Processes Compliance

2 settimane fa


Milano, Lombardia, Italia Confidenziale A tempo pieno
Consultant Milano per azienda leader nel settore energetico cerca un Training and Processes Compliance La risorsa si occuper della supervisione del team di formazione e del team di quality assurance nell'ambito del customer service B2C, sviluppando, facilitando e supervisionando programmi di formazione per i collaborati interni ed esterni, che mirano al miglioramento dell'efficacia della forza lavoro. L'obiettivo principale migliorare la qualit dei processi al fine di rispondere alle esigenze dei clienti e aumentarne la soddisfazione Descrizione delle attivit:
Determinare, negoziare e concordare procedure interne di qualit, standard e specifiche Stabilire e migliorare gli standard del servizio clienti Formazione, motivazione, coaching e correzione dei collaboratori per garantire il rispetto degli standard Valutare i requisiti del cliente e garantire che siano soddisfatti Analizzare e monitorare i dati per trovare areedi crescita e determinare le esigenze di formazione Incoraggiare il cambiamento e il miglioramento delle prestazioni e della qualit Rivedere i processi per assicurarsi che siano in linea con le tendenze attuali Coordinamento delle attivit dei call center Requisiti:
Conoscenza del settore energetico, delle relative specificit e richieste dei clienti Struttura e meccaniche dei call center Familiarit con i processi formativi tradizionali e moderni Elevata competenza informatica con padronanza di MS Office e dei relativi strumenti aziendali e di comunicazione Capacit di coordinamento e di gestione delle relazioni Ottime capacit di comunicazione scritta, verbale e interpersonale Capacit organizzative e di gestione del tempo Mentalit strategica e creativa Meticolosa attenzione ai dettagli Si offre un contratto a tempo indeterminato Lingue conosciute:
Inglese Disponibilit oraria:
Full Time

  • Milano, Lombardia, Italia Techyon SRL A tempo pieno

    Techyon is the first Head Hunter specialising exclusively in the search and selection of senior professionals and managers in the Information Technology field. Our Recruitment Engineers select the best IT profiles for prestigious IT consulting firms, banks, service companies, manufacturing groups, start-ups of excellence and digital DNA companies. About the...

  • Compliance Analyst

    2 settimane fa


    Milano, Lombardia, Italia Webuild A tempo pieno

    Webuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Consolidated Financial Results at June 30, 2023Webuild is looking for a Compliance Analyst to join the...


  • Milano, Lombardia, Italia Techyon A tempo pieno

    Techyon is the first Head Hunter specialising exclusively in the search and selection of senior professionals and managers in the Information Technology field. Our Recruitment Engineers select the best IT profiles for prestigious IT consulting firms, banks, service companies, manufacturing groups, start-ups of excellence and digital DNA companies.About the...


  • Milano, Lombardia, Italia Techyon A tempo pieno

    Techyon is the first Head Hunter specialising exclusively in the search and selection of senior professionals and managers in the Information Technology field. Our Recruitment Engineers select the best IT profiles for prestigious IT consulting firms, banks, service companies, manufacturing groups, start-ups of excellence and digital DNA companies.About the...

  • Compliance Analyst

    2 settimane fa


    Milano, Lombardia, Italia Webuild S.p.A. A tempo pieno

    Webuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Webuild is the expression of 117 years of applied engineering experience in 50 countries, in five...

  • Compliance Analyst

    1 mese fa


    Milano, Lombardia, Italia Webuild S.p.A. A tempo pieno

    Webuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Webuild is the expression of 117 years of applied engineering experience in 50 countries, in five...


  • Milano, Lombardia, Italia Albelissa Technical Recruiting A tempo pieno

    On behalf of a space company, we are looking for a Space Materials and Processes Specialist.You will play a significant role in the design, development, manufacturing, and assembly of space equipment/assemblies.Your expertise in materials science, manufacturing processes and space technology will be essential for ensuring the reliability, performance, and...

  • Compliance Leader

    1 mese fa


    Milano, Lombardia, Italia GE Healthcare A tempo pieno

    Job Description SummaryProvides compliance leadership and strategic advice to the Aquila Zone (UK, Ireland, the Netherlands, Nordics, Eastern Europe including Ukraine, Greece, Italy, Malta & Israel) within GE HealthCare's International Region. Key areas of focus include (i) proactively supporting the business and company compliance initiatives and...


  • Milano, Lombardia, Italia Concape A tempo pieno

    CONCAPE is a specialized recruitment agency (direct placement) for the Eastern Switzerland, Liechtenstein and Southern Germany region. In this vacancy, we are supporting a company that is deeply technical and a global leader in the high-tech sector.Job framework data Work location: Rhine Valley, Eastern Switzerland Working Model: On-siteEmployment Type: Full...


  • Milano, Lombardia, Italia Amazon Italia Transport Srl A tempo pieno

    BA/BSc degree (or equivalent experience) Legal or compliance experience in operations, transportation, or logistics Experience in auditing 3P contractors Superior communication and analytical skills, including strong ability to identify and solve ambiguous problems Experience reviewing compliance processes and standards Ability to demonstrate sound judgment...


  • Milano, Lombardia, Italia Pirelli A tempo pieno

    Internship Rules and Process Compliance Key Accountabilities The Compliance Intern (Processes and Rules) will support the tutor in the following activities: Drafting, implementing, and monitoring Policies, Procedures and best practices; Monitoring of the Internal Control System on Financial Reporting (ref. Italian Law 262/05) and Sustainability Reporting...

  • Compliance Manager

    2 settimane fa


    Milano, Lombardia, Italia BI Italia Spa A tempo pieno

    THE POSITION:The Compliance Manager is a trusted business partner, playing a crucial role in guiding colleagues to make conscious, risk-based decisions while conducting business with integrity. In this role, you will join our Legal & Compliance Department in our office in Milan, reporting to the Head of Compliance. You will contribute to designing, enhancing...


  • Milano, Lombardia, Italia LIONS Home Tutors A tempo pieno

    Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas. Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network...


  • Milano, Lombardia, Italia Confidenziale A tempo pieno

    JOB DESCRIPTION Job Description SummaryThe Dealer Compliance Specialist assists in the management and maintenance the zones Independent Third-Party (ITP) compliance program under the responsibility of the Senior Dealer Compliance Specialist and/or the Senior Compliance leader. The Dealer Compliance Specialist is responsible for both advising and enforcing...


  • Milano, Lombardia, Italia Goldman Sachs Group, Inc. A tempo pieno

    OUR IMPACT The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and...


  • Milano, Lombardia, Italia ING Direct A tempo pieno

    The Compliance Advisory Specialist identifies, assesses, advises on, monitors and reports under the supervision and coordination of Compliance Advisory Manager on the bank's compliance risk, defined as the risk of impairment of ING Group's integrity, leading to damage to ING's reputation, legal or regulatory sanctions, or financial loss, as a result of a...


  • Milano, Lombardia, Italia Jr Italy A tempo pieno

    col-wideJob Description:We are looking for a Local Compliance and AML Officer for AXA Partners SAS, based in Milan or Rome.The AXA Partners Compliance and AML Officer is responsible for assisting the Central Compliance Function in implementing and ensuring a robust and effective compliance function across all business units within AXA Partners CLP Business....


  • Milano, Lombardia, Italia Concape A tempo pieno

    CONCAPE is a specialized recruitment agency (direct placement) for the Eastern Switzerland Liechtenstein and Southern Germany region. In this vacancy we are supporting a company that is deeply technical and a global leader in the hightech sector. Job framework data Work location: Rhine Valley Eastern Switzerland Working Model: Onsite Employment Type: Full...


  • Milano, Lombardia, Italia AXA Partners A tempo pieno

    We are looking for a Local Compliance and AML Officer for AXA Partners SAS, based in Milan or Rome. The AXA Partners Compliance and AML Officer is responsible for assisting the Central Compliance Function in implementing and ensuring a robust and effective compliance function across all business units within AXA Partners - CLP Business. The CLP Compliance...


  • Milano, Lombardia, Italia ING A tempo pieno

    The Compliance advisory specialist identifies, assesses, advises on, monitors and reports under the supervision and coordination of Conduct Compliance & Culture (CC&C) Manager on the bank's compliance risk, defined as the risk of impairment of ING Group's integrity, leading to damage to ING's reputation, legal or regulatory sanctions, or financial loss, as...