Cs Advisor

2 settimane fa

Roma, Lazio, Italia Entain A tempo pieno

About The Role:


Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector.

With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

Insert job description here

ATTIVITA'

  • Identificazione delle problematiche e delle procedure adeguate per una veloce risoluzione;
  • Interazione con i reparti esterni al CS al fine di risolvere le gestioni di competenza di altri dipartimenti;
  • Segnalazione di potenziali bug di sistema e problemi generici riscontrati dagli utenti secondo le procedure in essere.

CARATTERISTICHE

  • Laureato o diplomato;
  • Esperienza precedente in ruoli di assistenza al cliente sarà considerato titolo preferenziale;
  • Ottime capacità di gestire e trattare con confidenzialità le informazioni con le quali si entra in contatto;
  • Ottime capacità interpersonali e "customer oriented";
  • Buone capacità organizzative;
  • Ottima dimestichezza con i numeri;
  • Abilità di lavorare in team;
  • Ottime capacità di utilizzo del computer, pacchetto Office ed uso di Internet;
  • La passione per gli sport di maggiore interesse in Italia è titolo preferenziale non essenziale;
  • La posizione è full time in regime di turnazione inclusi se previsti domeniche e festivi.

About The Company:

We're Entain.

Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team.

When we win, we win together.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives.

We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain


As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain
We want our employees to feel healthy and supported at home and at work.

That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

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