IT Analyst

2 settimane fa

Milano, Lombardia, Italia Savills IM A tempo pieno

About the Company
Our purpose is to build prosperity by investing in resilient real assets.

Our vision is to be a trusted investment manager, respected for our expertise in restorative real estate investment enabling people, communities and eco-systems to thrive.

We are a dedicated real estate and real-estate debt specialist managing €25.5bn on behalf of institutional investors globally.

Our global platform of 16 locations enables us to combine a truly global perspective with local expertise to offer investors a range of compelling strategies.


The firm has over 30 years of experience delivering real estate strategies for investors, with over 400 staff dedicated to positive client outcomes.

Our strategies span the office, logistics & industrial, retail, living and debt sectors, and have been designed with the flexibility to meet the needs of a wide range of investors.


Responsible investment is integrated into our investment-management process to ensure that responsible investment risks and opportunities are not siloed, but recognised and acted upon throughout our business, as well as communicated to investors.


Savills Investment Management:
Resilience. Responsibility. Results.

Job Purpose:


As an IT Support Analyst within Savills Investment Management, you will play a key role working within the Global IT Team with specific responsibilities to provide first line support and guidance for all technology systems across the business including local regional sites, remote workers and international staff.


Provide a single point of contact for users, resolving the majority of user issues, ensuring all issues are recorded and dealt with appropriately in line with the quality standards required by the Company.


Job responsibilities:

  • Resolution of issues where possible, or assignment and escalation to second line staff and external support companies when appropriate.
  • Ensuring technology standards, workflows and processes are adopted and key contributor to the global technology team.
  • Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.
  • Ensuring that the IT department meets the services levels agreed with the business including monitoring third party service levels.
  • Processing of service and change requests from users within the agreed timescales. E.g. setting up new users, providing quotations, purchasing equipment, etc in line with the global team.
  • Routine administration and housekeeping tasks as required within the IT Department.
  • Ensuring IT policies and procedures are current and adhered to during daytoday work both within the IT department and across the business as a whole.
  • Creating documentation to aid IT, business users and colleagues.
  • To assist with proactively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems.
  • To have all the technical skills required to support group IT systems and to maintain those skills to a suitable professional standard. Where new systems are implemented, to fully cooperate in learning the skills required for support, with or without formal training.
  • To undertake and maintain IT training as required for the role.

Person specification:

  • Proficiency in Italian and English, both written and verbally. Spanish knowledge is a plus.
  • Experience of 35 years in working on an enduser facing IT Service Desk.
  • IT Support experience in an ITIL based environment.
  • Experience of supporting Windows 10/11 and Microsoft 36
  • General desktop support (PC hardware, PC build, printers, scanners, etc).
  • General IP networking skills (DHCP, DNS, Ipconfig, etc).
  • Use of Service Desk software, ideally ServiceNow.
  • Excellent verbal communications skills. Approachable, friendly and able to build relationship.
  • Good written communication, able to quickly record details of problems and solutions as they arise.
  • Can provide clear, concise written reports to second line and external support when escalating issues.
  • Able to write clear documentation for different audiences.
  • Diligent, organised and goal oriented, understands the importance of service level agreements and will work to achieve them.
  • Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first.
  • Able to work with frustrated or upset users in a calm and understanding manner, while focusing on resolving their issues.
  • Team player who will coordinate with colleagues to meet targets and have the confidence to recognise issues they cannot resolve and escalate in a timely manner.
  • A proactive approach to solving problems whilst demonstrating an ability to continuously improve the IT & Data service and support model in line with the Global IT & Data strategy for 2024, operating with a growth mindset and build strong relationships with all stakeholders

  • IT Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia Société Générale Assurances A tempo pieno

    IT Business Analyst - M/W Permanent contract|Milano|IT (Information Technology) IT Business Analyst - M/W Milano, Italy Permanent contract IT (Information Technology) Responsibilities SGSS has been present in Italy since September 2006 through a dedicated Italian Bank, SGSS ., one of the main players in the Securities Services' industry that...

  • Junior IT Analyst

    2 settimane fa

    Milano, Lombardia, Italia Helvetia Compagnia Svizzera d'Assicurazioni SA A tempo pieno

    Junior IT Analyst**Aree di responsabilità**- Inserimento nel gruppo di IT Quality Process & Tools- Supporto al team nelle attività di pianificazione, esecuzione e controllo dei test (Funzionale ed Automatico)- Monitoraggio degli avanzamenti- Produzione della reportistica relativa ai risultati ottenuti ai vari stakeholder**Skill ricercate**- Corso di studi...

  • It Senior Data Analyst

    4 giorni fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    Michael Page, leader europeo e mondiale nella ricerca e selezione di personale specializzato, vanta un know-how d'eccellenza nell'ambito del "top e middle management". IT Senior Data Analyst La figura di IT Data Analyst è responsabile della progettazione, dello sviluppo, dell'implementazione e dell'analisi delle specifiche IT funzionali. Lavorerà a...

  • IT Business Analyst Junior

    2 settimane fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    iamo ricercano per società di consulenza IT, che opera nel mercato dell'ICT Consulting, Technology Solution e Business Advisory sia su territorio nazionale che internazionale, un/unaIT Business Analyst JuniorLa risorsa seguirà progetti innovativi nell'ambito IT del settore Logistica in un contesto internazionale.Requisiti richiesti: ? Conoscenza di un...

  • IT Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    Offerta lavoro:IT Business Analyst - Modena Azienda:Figura ricercata:IT Business Analyst Aggiornata il:09/12/2021 Luogo di lavoro:Modena (Smart Working) Impegno:Full-time Contratto di lavoro:Indeterminato Compenso lordo:Da concordare Posti disponibili:1 Descrizione Randstad Technologies, the division specialized in the search and selection of IT profiles of...

  • IT Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia Oliver James Associates Ltd. A tempo pieno

    Per azienda leader nel settore della produzione alimentare e GDO, stiamo ricercando una figura diIT Business Analystspecializzato in ambitoMES(Manufacturing Execution Systems).Principali responsabilità e attività:Analisi dei requisiti funzionali di business da tradurre in requisiti tecnici;Responsabilità del monitoraggio delle SLA e garante del test e dei...

  • It Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia Albelissa Technical Recruiting A tempo pieno

    Albelissa è una società internazionale di consulenza che offre servizi ad alto valore aggiunto nel campo ingegneristico, informatico e del technical recruiting.Siamo alla ricerca di un IT BUSINESS ANALYST per conto di un'azienda multinazionale.Responsabilità ed Attività:- Analizzare in profondità le esigenze aziendali- Identificare le inefficienze e...

  • IT Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia GSD Sistemi e Servizi S.C.A.R.L. A tempo pieno

    Gruppo San Donato è alla ricerca di un**IT Business Analyst **da inserire all'interno del team di Project e Portfolio Management.La persona supporterà tutte le attività analitiche dei progetti IT e sarà coinvolta nelle diverse fasi di progetto: studio di fattibilità, analisi e realizzazione, rilascio e collaudo. Il suo obiettivo sarà quello di...

  • IT Procurement Analyst

    2 settimane fa

    Milano, Lombardia, Italia Oliver James Associates A tempo pieno

    Il nostro cliente è uno dei principali player globali del settore assicurativo e dell'asset management. Nato nel 1831, è presente in 65 Paesi con una raccolta premi complessiva a € 75,8 miliardi nel 2021. Si colloca al primo posto in Italia, Austria ed Israele.Per questa realtà, siamo alla ricerca di una risorsa che andrà a ricoprire il ruolo di "IT...

  • IT Business Analyst

    4 settimane fa

    Milano, Lombardia, Italia Prada Group A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and...

  • IT Business Analyst

    2 mesi fa

    Milano, Lombardia, Italia Prada Group A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.Joining our Company means working in a creative and...

  • IT Data Analyst

    2 settimane fa

    Milano, Lombardia, Italia eNetworks A tempo pieno

    Siamo una società di consulenza di servizi di tecnologia informatica e sviluppo software specializzata in Business Intelligence e Digital Transformation.Siamo alla ricerca di un **IT Data Analyst**.**Di cosa ti occuperai**:Sarai inserito in un contesto dinamico volto all'innovazione tecnologica e ti interfaccerai con il dipartimento IT per le attività di...

  • It Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia Gi Group spa A tempo pieno

    It Business Analyst Luogo di lavoro: MilanoQIBIT, divisione ICT di Gi Group S.P.A., Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. n. 1101-SG), è specializzata nella selezione, formazione, inserimento e sviluppo professionale dei profili IT per il mercato italiano. Per importantissima società italiana dal respiro internazionale operante nel settore ICT e...

  • It Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia Lonza A tempo pieno

    Today, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and small, genuinely...

  • IT Analyst

    2 settimane fa

    Milano, Lombardia, Italia Whirlpool A tempo pieno

    Requisition ID: 62245ABOUT WHIRLPOOL CORPORATIONThis role in summary:The IT Analyst intern will be responsible for supporting the IT OTC manager in designing and implementing SAP ERP solutions mainly focused but not limited to order management, customer promising logic and billing.Your responsibilities will include: Engage with the business partners and IT...

  • Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia GFT Technologies SE A tempo pieno

    **Business Analyst**:- Date: Jul 3, 2023- Location: Milano, IT, 20139 Firenze, IT, 50145 Genova, IT, 16129 Padova, Padua, IT, 35129 Siena, IT, 53100 Torino, IT, Working place: Remote / Hybrid- Company: GFT Technologies SE**Business Analyst**GFT Italia è alla ricerca di un/una **Business Analyst** che si occupi di raccolta e analisi Business...

  • Kering Eyewear It Analyst

    2 settimane fa

    Milano, Lombardia, Italia Manageditservices A tempo pieno

    KERING EYEWEAR IT Analyst (B2B) page is loaded KERING EYEWEAR IT Analyst (B2B) Apply locations Milano - Via Montenapoleone, 8 KEYE time type Full time posted on Posted 30+ Days Ago job requisition id R124747 SummaryAbout UsKering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful...

  • Business Analyst It

    2 settimane fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    la nostra Società' azienda leader nel settore sportswear' sta ricercando una figura di Business Analyst da inserire all'interno del dipartimento IT.**Requirements**:- Conoscenza delle metodologie di analisi organizzativa- Conoscenza in ambito business intelligence- Conoscenza delle metodologie di analisi dei processi- Capacità di elaborare analisi per...

  • IT Functional Analyst

    2 settimane fa

    Milano, Lombardia, Italia Enetworks srl A tempo pieno

    Vuoi lavorare in un'azienda digitale e innovativa nel campo dell'Information Technology?Noi di eNetworks siamo attivi nella consulenza di servizi di tecnologia informatica e sviluppo software e siamo specializzati nella Business Intelligence e Digital Transformation.**IT Functional Analyst**:**Cosa ti aspetta**:Sei un/una Analista Funzionale e ti piacerebbe...

  • IT Analyst Programmazione Produzione Perm

    2 settimane fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    col-wideJob Description:Azienda:Azienda del settore farmaceuticoDescrizione:ICT Analyst(area:Produzione, Programmazione e Qualit) Riporto gerarchico:IT Application Manager Riporto Funzionale:ICT Director Collaboratori alle dipendenze:Nessuno Principali attivit previste dal ruolo:Gestione della domanda e delle esigenze delle funzioni aziendali di propria...