Application Analyst

1 settimana fa

Milano, Lombardia, Italia InterSystems A tempo pieno
Who we are

InterSystems is founded on two core principles: excellence and customer success.

As the leading provider of data solutions for industries with critical needs like healthcare, financial services, and logistics, we realize that lives and livelihoods rely on our technology.

That's why we put everything we have into creating robust technology that can meet today's toughest demands. No matter what the data challenge, we will build a solution. Because solving problems is what we do.

What we're looking for

Key Responsibilities


The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner.

The Application Specialist will become an expert product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible.

Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly.

It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle.

Skills and Experience

  • Excellent communication skills and experience of conducting customer training, workshops and/or presentations
  • Excellent consultative skills ability to articulate and communicate ideas
  • Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
  • At least 12 years of experience working in healthcare and a good understanding of clinical processes in Italy
  • Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in Italy
  • Experience contributing to a multidisciplined team
  • Experience with writing functional documents
  • Experience of business process mapping
  • Knowledge of Information Systems
  • University degree in Biomedical Engineering or Clinical domains
  • Proficiency in English and Italian
  • Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
  • Experience implementing software solutions
  • Exposure to IT services in a customerfacing setting
  • Previous experience as an Application or Configuration Specialist
  • Previous experience of change management
  • Good computer skills
  • Experience conducting software testing
When you would start


Our teams are constantly growing, but we are passionate about finding the right fit, even if that takes a little longer.

Let us know if you have a specific timeline, and we'll work with you.

Where this role is based

We are committed to providing a healthy work-life balance and have implemented a hybrid work model. We encourage our employees to be in the office at least three days a week.


Our software is in use in over 80 countries around the world, and we serve our customers from 35 global office locations.

This role is based in Milan, Italy, and may require up to 50% availability to travel to customers' sites.

Why you should join us


We pride ourselves on being competitive in terms of offer package, bonuses and benefits, as well as attentive to our employees' well-being.

At InterSystems, you'll find great company culture and a positive environment where relationships and ideas truly matter.

How to apply

At InterSystems, we've been hiring bright, passionate problem solvers to drive innovation for over forty years. Our leaders care about our people, and are strongly involved in the hiring process.

On the fence or want to learn more? Check out our website or LinkedIn pages

Job Types:
Full-time, Permanent

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