Service Deployer

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities.

We believe in a better future when we uplift others and enable our people to thrive at work and at home.

We boldly go.

Job Summary:

Trane Italia is hiring a Service Deployer to join our team.

In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources - specifically our Service Technicians.

Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards.

Customer interaction, communicating with the Service Technicians, and coordinating job priorities with Technician Operation Leader will be an everyday occurrence.

Responsibilities:

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, subcontractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Service Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Key competencies:

Being a good coach and trustworthy

Time and stress management

Decision-making

Conflict management

Ability to solve problems

Ability to drive process improvement and to work in multitasking mode

Ability to meet deadlines

Ability to relate cohesively and effectively with others

Team spirit

Good written and verbal communicator

Customer orientation

Basic knowledge about Financial processes like revenues recognition, billing & inventory management

Qualifications:

• Education: High School Diploma
• Must have excellent Customer Service skills need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multitask and prioritize daily interruptions.
• Must be detailed oriented and enjoy working in a fast paced environment.
• Proactive and problem solving approach
• Accountability and ownership
• Flexibility to work overtime, as required.
• Knowledge of Word, Excel, Outlook, and Windows.
• English minimum A2 (basic level)

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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