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Manager - IT Business Partner

3 mesi fa

Milano, Lombardia, Italia Sky A tempo pieno
Entra a far parte del nostro team dinamico e innovativo come IT Business Partner per l'area Channel Enablers and Customer Interaction. Sarai responsabile dello sviluppo e dell'implementazione di soluzioni IT all'avanguardia per migliorare l'esperienza del cliente e guidare l'interazione su tutti i canali. Inoltre, avrai un ruolo chiave nel promuovere l'adozione di metodologie agili per massimizzare l'efficienza e raggiungere gli obiettivi aziendali.

Responsabilità:

- Collaborare con le direzioni di Operations per introdurre nuove modalità di interazione e gestione dei clienti su tutti i canali.
- Guidare tavoli di lavoro cross-funzionali utilizzando metodologie agili per identificare e sviluppare soluzioni innovative.
- Coordinare team tecnici agili per garantire una pianificazione e una consegna efficaci.
- Definire il piano delle attività e monitorare costantemente lo stato di avanzamento del progetto.
- Comunicare proattivamente agli stakeholder eventuali rischi e piani di mitigazione.
- Contribuire alla definizione e al monitoraggio della capacity e delle skill necessarie ai team, allineandoli ai perimetri di budget definiti.
- Promuovere una visione integrata rispetto alla roadmap complessiva IT.
- Collaborare con le aree di sviluppo e il team di Operational Planning per gestire i vincoli di capacità.

Requisiti richiesti:

- Laurea in Ingegneria, Scienze dell'Informazione o formazione equivalente.
- Esperienza comprovata come Scrum Master o Agile Coach.
- Conoscenza approfondita delle metodologie agili come Scrum, Kanban, SAFe, Lean, ecc.
- Abilità di comunicazione eccellente a livello tecnico e di business.
- Capacità di analisi, sintesi e problem solving.
- Esperienza nel capacity management costituisce un vantaggio.
- Conoscenza delle architetture e delle piattaforme in ambito Customer Lifecycle Management costituisce un plus.
- Ottima conoscenza della lingua inglese.

Unisciti a noi in questa entusiasmante sfida e contribuisci al nostro successo nell'offrire un'esperienza eccezionale ai nostri clienti attraverso soluzioni IT innovative e pratiche agili avanzate.

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