Technical Support Analyst
2 settimane fa
You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential.
It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.
Please note our Support team works according to schedules, the final schedule will be assigned after the initial training period, work time can be between 7am and 8pm, this role will also include Periodic Weekend On Call Coverage including but not limited to monitoring for urgent client tickets and actioning in alignment with response time and escalation standards.
As a Technical Support Analyst, some of your responsibilities may include:
- Answering incoming customer phone calls, chats, or tickets, asking questions and gathering information to quickly resolve issues. Following up with customers in a timely manner.
- Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member.
- Having meaningful conversations with customers to manage their expectations on response and resolution times.
Bonus Points for:
- Having the ability to learn and communicate softwarerelated and technical concepts to customers
- You love talking to people and being as helpful as possible
- Having previous technical support experience working within SaaS or fast paced support organizations.
Who fits our team well?:
- You have a "call the customer" mentality when resolving technical customer issues
- You enjoy the hustle and bustle of a fast paced environment.
- You are an "owner of your work" and continuously try to improve every day.
- You are confident and love sharing success with your team.
Essential Job Functions;:
- Must be fluent in English
- Ability to read and comprehend complex technical material
- Ability to remain seated or relatively sedentary for long periods of time
- Reference various resource materials while simultaneously interacting with customers on the phone
- Consistent attendance and punctuality in line with the expectations of a contact center environment
- Possess positive, professional interpersonal skills
- Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet timesensitive deadlines
- Ability to consistently achieve the established performance metrics for the role
-
Technical Support Con Inglese
2 settimane fa
Biassono, Lombardia, Italia MANPOWER ITALIA A tempo pienoAzienda settore servizi ITLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realtà, ambito servizi IT & E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verrà inserita all'interno di un percorso...
-
Technical Support Con Inglese
3 settimane fa
Biassono, Lombardia, Italia MANPOWER ITALIA A tempo pienoAzienda settore servizi ITLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realtà, ambito servizi IT & E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verrà inserita all'interno di un percorso...
-
Ai Learning Analyst
2 settimane fa
Biassono, Lombardia, Italia Docebo A tempo pienoThe AI Learning Analyst is a pivotal role within our AI team, focused on ensuring that our generative AI-powered training content creation tool produces high-quality, educationally sound, and pedagogically robust learning materials. This role demands a unique blend of technical awareness, educational theory knowledge, and a keen understanding of modern...
-
chief accountant
2 settimane fa
Biassono, Lombardia, Italia Culture Digitali Srl A tempo pienoDescrizioneManpower Professional divisione del gruppo dedicata ai profili middle management ricerca per azienda cliente settore industriale sita nella provincia di Monza e Brianza, una figura di CHIEF ACCOUNTANT per la gestione dei flussi amministrativo - contabili e della tesoreria. La figura supervisioner un team di 2 persone e si dedicher in completa...
-
Continuous Improvement Manager
2 settimane fa
Biassono, Lombardia, Italia STERIS A tempo pienoAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position Summary:Drive operational excellence through continuous improvement program initiatives and deployments. The CI Manager will utilize lean implementation strategies and experiences in...
-
Application Administrator
2 settimane fa
Biassono, Lombardia, Italia Docebo A tempo pienoHey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We...
-
R&D Project Manager
2 settimane fa
Biassono, Lombardia, Italia Watts Water Technologies A tempo pienoThe R&D Project Manager is responsible for day-to-day management including but not limited to managing projects through the NPD Stage Gate process – Initiate, Plan, Execute, and Close.The R&D Project Manager will implement project management tools, dashboards, and metrics to successfully facilitate and deliver on the NPD project portfolio within Fluid...
-
Technical Support Analyst
2 settimane fa
Biassono, Italia Docebo A tempo pienoHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
-
Technical Support Analyst
3 settimane fa
Biassono, Italia Docebo A tempo pienoHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
-
Technical Support Supervisor
3 settimane fa
Biassono, Italia Docebo A tempo pienoHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
-
Technical Support con Inglese
3 giorni fa
Biassono, Italia ManpowerGroup A tempo pienoLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realtà, ambito servizi IT & E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette.La risorsa verrà inserita all'interno di un percorso di formazione strutturato...
-
Technical Support Con Inglese
4 settimane fa
Biassono, Italia MANPOWER ITALIA A tempo pienoAzienda settore servizi IT La Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realtà, ambito servizi IT & E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verrà inserita all'interno di un...
-
Technical Support Con Inglese
2 mesi fa
Biassono, Italia MANPOWER ITALIA A tempo pienoAzienda settore servizi IT La Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realtà, ambito servizi IT & E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verrà inserita all'interno di un...
-
Technical Deployment Manager
1 mese fa
Biassono, Italia Docebo A tempo pienoThis is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations, consulting hours and custom scope. The role is responsible for providing...
-
Cloud Security Compliance Analyst
2 settimane fa
Biassono, Italia Docebo A tempo pienoHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
-
Saas Compliance Analyst
3 settimane fa
Biassono, Italia Docebo A tempo pienoHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
-
Cloud Security Compliance Analyst
2 settimane fa
Biassono, Italia Docebo A tempo pienoHey you! Want to work for one of the fastest growing SaaS companies in the world? We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to...
-
Customer Service con Inglese
2 mesi fa
Biassono, Italia ManpowerGroup A tempo pienoLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realt , ambito servizi IT &, E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verr inserita all'interno di un percorso di formazione strutturato...
-
Customer Service con Inglese
2 mesi fa
Biassono, Italia ManpowerGroup A tempo pienoLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realt , ambito servizi IT &, E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verr inserita all'interno di un percorso di formazione strutturato...
-
Customer Service con Inglese
4 settimane fa
Biassono, Italia ManpowerGroup A tempo pienoLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realt , ambito servizi IT &, E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verr inserita all'interno di un percorso di formazione strutturato...
-
Customer Service con Inglese
4 settimane fa
Biassono, Italia ManpowerGroup A tempo pienoLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realt , ambito servizi IT &, E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verr inserita all'interno di un percorso di formazione strutturato...
-
Customer Service con Inglese
2 settimane fa
Biassono, Italia Manpower A tempo pieno**Customer Service con Inglese - Categorie Protette**: - Codice annuncio: 705658- - Data di pubblicazione: 27 febbraio 2024- - Tipologia di assunzione: Assunzione Diretta- - Industria: consulenza e servizi- - Validità annuncio fino a : 30 aprile 2024- - Posizioni ricercate : 1- - Da Remoto: No- - Full-time/Part-time: Full time - **:**Descrizione** La...
-
Customer Success Manager
2 settimane fa
Biassono, Italia Docebo A tempo pienoThe Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and...
-
Customer Service con Inglese
2 mesi fa
Biassono, Monza, Provincia di Monza e Brianza, Italia ManpowerGroup A tempo pienoLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realt , ambito servizi IT &, E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verr inserita all'interno di un percorso di formazione strutturato...
-
Customer Service con Inglese
4 settimane fa
Biassono, Monza, Provincia di Monza e Brianza, Italia ManpowerGroup A tempo pienoLa Divisione Beyond di ManpowerGroup Professional, specializzata in Consulenza, Ricerca e Selezione di profili beneficiari L. 68/99, sta ricercando per importante Realt , ambito servizi IT &, E- learning, un/una ADDETTO/A AL CUSTOMER SERVICE appartenente alle Categorie Protette. La risorsa verr inserita all'interno di un percorso di formazione strutturato...
-
Continuous Improvement Manager
3 settimane fa
Biassono, Italia STERIS A tempo pienoAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: Drive operational excellence through continuous improvement program initiatives and deployments. The CI Manager will utilize lean implementation strategies and...
-
IT Manager Italy
2 mesi fa
Biassono, Italia Watts Industries Italia S.r.l. A tempo pienoDescription This person is responsible for performing professional level business systems analysis and project management activities which include planning, designing, implementing, and maintaining Watts business applications and computer systems. User/support base is spread across 3 business sites in Italy and Spain. Occasional travel is needed. ...