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Global Freight Forwarding Country Manager
3 mesi fa
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
About UPS
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe.
We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.Job Summary
The
GFF Country Manager **directs the operations of UPS Freight Service Centers. He/She monitors and analyzes operational data to assess productivity, service, and quality targets. This position provides guidance and direction to Service Center Managers for improving service level results. The Country Freight Manager participates in meetings (e.g., sales team, etc.) to understand customer requirements and expectations.
Job Duties
Manages Revenue Growth and Customer Relations
- Interacts with UPS local, global and strategic Sales
- Identifies current and longterm business development opportunities
- Oversees the request for quotation process
- Reviews service levels and operational productivity to ensure customer retention
- Defines and executes initiatives for customer satisfaction and retention
- Interacts with customers to show appreciation, identify and resolve issues and prevent churn
- Conducts customer meetings and participates in business review meetings
- Reviews performance metrics to improve operations execution, identify and correct service failures
- Develops business analytics and optimization to identify operational issues and reduce costs.
- Reviews DGR handling and responds to regulatory issues to ensure compliance
- Participates in comprehensive H&S program committee
- Monitors accident and injury reports to meet audit and compliance requirements
- Performs facility walkarounds to observe, identify and correct safety issues
- Manages resources and people to ensure the administration of processes and procedures
- Identifies individual and team skill gaps and proposes opportunities for team development
- Ensures that direct and indirect reports have documented career goals and plans to develop them personally and professionally.
- Conducts frequent evaluations to facilitate open communication and encourage continuous improvement
- Resolves individual and group performance issues in accordance with UPS's policies and procedures
- Coaches others and provides ongoing feedback and support to improve
- Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and organization.
- Makes decisions that have a moderate impact on the projects that the department works on, how work is completed, or direction taken by the department
- Makes people resource recommendations to hire, promote, and terminate employees that are seriously considered
- Makes decisions that are aligned with company policies and practices to accomplish work
- Recommends creating new policies or operating practices or adjustments to existing ones to accomplish organizational objectives
Skills
- Freight Industry expertise
- Finance processes knowledge
- Excellent communication
- Very fluent English
Education
Bachelor's required as a minimum education level
We offer
Permanent contract
Salary package in line with market
Company car
Effective growing opportunities in one of the top Company worldwide
Job is based in Peschiera Borromeo, Milan
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
