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Client Advisor

3 mesi fa

Venezia, Veneto, Italia DFS Group A tempo pieno
As the Sales associate, you will be the brand ambassador and a smiling face of DFS.

You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers.

You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.

Selling via the Best Customer Experience

  • Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service
  • Complete customer transactions in a professional and timely manner
  • Identify customer's temperaments and recommend products that suit their style
  • Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
  • Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum
Floor and Product Presentation

  • Ensure floor presentation meets or exceeds brand and DFS requirements
  • Maintain reasonable stock levels of all merchandise in the department
  • Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
  • Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Key Requirements:

  • High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
  • Able to work in a fastpaced,demanding environment
  • High energy level, have a positive approach
  • Ability to work flexible hours / shifts, including weekends, nights and holidays
  • Genuine passion for luxury as well as fashion and interest in a longterm career in retail
  • Strong work ethic, ownership and drive for results
  • Team player
  • Excellent communication skills
  • Flexibility e problem solving;
  • Fluency in English language
  • Secondary language speaking beneficial, but not required
DFS is an equal opportunity employer.

It is the Company's policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination.

Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.