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Field Service Engineer

3 mesi fa

Trieste, Friuli Venezia Giulia, Italia Stryker A tempo pieno

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks – like tuition reimbursement and a wellbeing program (*Benefits vary by country)

Siamo lieti di presentare una nuova opportunità per entrare a far parte di Stryker come Field Service Engineer, nella divisione Medical. Il Field Service Engineer è responsabile delle attività di riparazione e manutenzione preventiva dei prodotti Stryker, garantendone la conformità al sistema di qualità e alle specifiche del produttore. Fornisce assistenza tecnica e documentazione ai clienti interni ed esterni.

Area geografica di interesse: Veneto, Friuli-Venezia Giulia, Trentino Alto Adige

Responsabilità principali

Responsabilità di servizio

Riparazione e controllo di prodotti elettronici/meccanici Stryker (barelle e letti ospedalieri, barelle per ambulanze, defibrillatori). Eseguire il controllo annuale e la calibrazione in base alla MDR presso la sede del cliente Utilizzare software e strumenti tecnologici per documentare e archiviare correttamente i rapporti tecnici delle attività eseguite e accedere alle informazioni tecniche. Assistere il reparto Qualità/il cliente in caso di eventuali azioni di richiamo dei prodotti, avvisi di sicurezza sul campo e avvisi di azione sul campo. Adempiere ai contratti di assistenza con manutenzioni programmate Fornire formazione tecnica a personale interno ed esterno Eseguire l'installazione dei sistemi Stryker presso la sede del cliente. Esecuzione di aggiornamenti software e hardware

Reporting

Documentazione efficiente e completa delle attività di assistenza per utilizzo interno ed esterno Garantire la tracciabilità di tutti i prodotti Stryker sul campo attraverso gli strumenti di reporting.

Vendite / Assistenza in ufficio

Assicurare la fatturazione del servizio fornito e contribuire al raggiungimento degli obbiettivi commerciali Fornire assistenza tecnica ai clienti interni (team di vendita) ed esterni. Riportare opportunità e problemi durante le riunioni del team Garantire un eccellente follow-up su tutti i problemi riportati dai clienti. Programmare le visite ai clienti in collaborazione con il team vendite o il servizio clienti.

Formazione

Laurea in ingegneria elettronica/meccanica/bio-medica, percorso di studi equivalente su tecnologia dei dispositivi medici, o almeno su una delle seguenti:

Elettrica / Elettronica / Telecomunicazioni / Meccanica / Software Materie tecnologiche

Fluidità nella lingua parlata e scritta (tecnica e medica):

Italiano: Fluente Inglese: Livello intermedio

Conoscenze informatiche adeguate (Microsoft Office, Outlook). La conoscenza di Oracle, SAP o SalesForce è un plus.

Qualifiche ed esperienza

Esperienza

Esperienza minima di 1-3 anni nelle attività di riparazione di dispositivi medici o nell'ambiente ospedaliero e nel settore sanitario, unita a buone competenze meccaniche. Esperienza informatica a livello amministrativo e tecnico.

Competenze

Capacità di costruire relazioni con i clienti interni ed esterni per promuovere la fedeltà al marchio. Orientamento al servizio, persistenza e mentalità positiva. Essere resistenti allo stress e sicuri del vostro lavoro.

Autodisciplina e organizzazione del lavoro.

Prodotti:

Barelle e letti ospedalieri Barelle per ambulanze Defibrillatori

Condizioni di lavoro

Il lavoro si svolgerà in una gamma variegata di scenari, tra cui l'officina, gli ospedali e le varie sedi dei clienti Gli ingegneri dell'assistenza sul campo dovranno confrontarsi con i principali clienti e stakeholder, tra cui il personale degli ospedali, il personale e i dirigenti delle ingegnerie cliniche, il personale della manutenzione, il personale addetto all'approvvigionamento e agli acquisti. Gli spostamenti saranno regolari all'interno della regione definita, le spese di trasferta saranno coperte secondo i livelli standard previsti dalla politica di viaggio di Stryker. Partecipare a riunioni regolari e a incontri di gruppo. Partecipare alle riunioni del team, tenere presentazioni per incoraggiare lo sviluppo del team.

Si tratta di una posizione basata sul campo, con l'80% delle trasferte. Il resto del tempo sarà Home based/smart working

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at