Lavori attuali relativi a Customer Success Manager - Milano, Lombardia - Infocert
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This Opportunity:The Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Customer Success Manager contributes to the customer success strategy, ensuring effective...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This Opportunity:The Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Customer Success Manager contributes to the customer success strategy, ensuring effective...
-
Customer Success Manager
3 giorni fa
Milano, Lombardia, Italia MARKT-PILOT A tempo pienoYour Mission:As a Customer Success Manager at MARKT-PILOT, you will be responsible for accompanying our customers throughout their entire life cycle with our MARKT-PILOT solutions. This includes preparing, organizing, and implementing customer workshops, creating and presenting data analyses, and supporting other team members in data processing and...
-
Customer Success Manager Italy
7 giorni fa
Milano, Lombardia, Italia Agicap A tempo pienoAbout AgicapAgicap is a fast-growing financial management solution for SMEs and Mid-Market companies. Our innovative product helps CEOs and Finance teams efficiently manage and forecast their cash flow, pay their suppliers, and get paid. With a strong customer-centric culture and a highly passionate team, we are committed to building a company where people...
-
Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia Docebo A tempo pienoAbout This OpportunityThe Senior Customer Success Professional is a key leadership role responsible for driving customer satisfaction, retention, and growth by building strong relationships with customers. This role contributes to the customer success strategy, ensuring effective execution, and driving continuous improvement to deliver exceptional customer...
-
Customer Success Manager Italy
1 settimana fa
Milano, Lombardia, Italia Agicap A tempo pienoAbout AgicapAgicap is a fast-growing European company that provides a financial management solution for SMBs and Mid-Market companies. Our innovative product allows CEOs and Finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.Job DescriptionWe are seeking a highly motivated and experienced Customer Success...
-
Customer Success Manager Italy
1 settimana fa
Milano, Lombardia, Italia Agicap A tempo pieno**About Agicap**Agicap is a leading provider of financial management solutions for small and medium-sized businesses (SMBs) and mid-market companies. Our innovative platform allows CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.**Our Ambition**We aim to become the global financial management...
-
Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia 3Shape AS A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at 3Shape A/S. As a key member of our organization, you will play a crucial role in driving our mission to revolutionize the dental industry.Key ResponsibilitiesCustomer OnboardingCollaborate with our Customer Support team to ensure a seamless onboarding...
-
Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia 3Shape AS A tempo pienoAbout 3Shape A/S3Shape A/S is a leading provider of digital dentistry solutions, committed to transforming the dental industry with innovative technologies that improve patient care and streamline dental workflows.Job SummaryWe are seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our organization, you...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia BizAway A tempo pieno**About the Role**We are seeking a highly motivated and results-driven Customer Success Manager to join our Sales Team at BizAway. As a key member of our team, you will be responsible for driving growth and success for our existing and new corporate clients.Key Responsibilities:Manage and grow a portfolio of existing clients, identifying opportunities for...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia BizAway A tempo pieno**About the Role**We are seeking a highly motivated and results-driven Customer Success Manager to join our Sales Team at BizAway. As a key member of our team, you will be responsible for driving growth and success for our existing and new corporate clients.Key Responsibilities:Manage and grow a portfolio of existing clients, identifying opportunities for...
-
Customer Success Manager Italy
7 giorni fa
Milano, Lombardia, Italia Agicap A tempo pienoAbout AgicapAgicap is a fast-growing European company that has revolutionized the way businesses manage their cash flow. With over 7,000 customers and a revenue growth of over 100% YoY for the past 3 years, we are one of the most promising scale-ups in Europe.Our MissionWe aim to become the global financial management solution for SMEs and Mid-Market...
-
Customer Success Manager
1 settimana fa
Milano, Lombardia, Italia Docebo A tempo pienoJob DescriptionThe Customer Success Manager is a key role at Docebo, responsible for empowering our customers to achieve their goals and maximize the value of our platform. This position requires a strong understanding of business and learning strategy, as well as excellent communication and problem-solving skills.Key Responsibilities:Customer Advocacy:...
-
Customer Success Manager
3 giorni fa
Milano, Lombardia, Italia Ogury A tempo pienoAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Ogury. As a key member of our sales team, you will be responsible for partnering with clients to determine their campaign objectives and crafting insights-driven RFP responses.Your primary focus will be on ensuring campaign success throughout the sales cycle, working...
-
Customer Success Manager
5 giorni fa
Milano, Lombardia, Italia Ogury A tempo pienoAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Ogury. As a key member of our sales team, you will be responsible for partnering with clients to determine their campaign objectives and crafting insights-driven RFP responses.Collaborate with Sales to develop client-centric solutions and drive campaign success.Liaise...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia Formalize A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Formalize. As a key member of our Customer Success team, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.Key ResponsibilitiesWork closely with our customers to solve problems, create...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia Ogury A tempo pienoAbout the Role:Ogury, a global adtech company, is seeking a skilled professional to join our team as a Customer Success Manager. In this role, you will be responsible for partnering with Sales to determine client campaign objectives and crafting insights-driven RFP responses. You will also be the client's advocate, liaising with AdOps, Insights, Design, and...
-
Customer Success Manager
2 settimane fa
Milano, Lombardia, Italia Ogury A tempo pienoAbout the Role:Ogury, a global adtech company, is seeking a skilled professional to join our team as a Customer Success Manager. In this role, you will be responsible for partnering with Sales to determine client campaign objectives and crafting insights-driven RFP responses. You will also be the client's advocate, liaising with AdOps, Insights, Design, and...
-
Customer Success Manager AWS
7 giorni fa
Milano, Lombardia, Italia TD SYNNEX A tempo pienoAbout the RoleWe're seeking a highly skilled AWS Customer Success Manager to join our team at TD SYNNEX. As a key member of our organization, you will be responsible for optimizing business processes, driving customer engagement, and providing strategic support to our AWS business.Key ResponsibilitiesScout and onboard new partners through proactive...
-
Customer Success Manager
3 giorni fa
Milano, Lombardia, Italia BizAway A tempo pienoUnlock Your Potential with BizAwayWe are seeking a driven and enthusiastic Customer Success Executive to join our dynamic Sales Team. As a key player in our growth strategy, you will be responsible for managing and growing a portfolio of existing clients, onboarding new corporate clients, and identifying opportunities for upselling and cross-selling.Your Key...
Customer Success Manager
3 mesi fa
InfoCert è una realtà che opera a livello internazionale e presente in più di 20 paesi nel mondo, operando attraverso le società del Gruppo Sixtema, Authada, Camerfirma e CertEurope.
InfoCert fa parte di **Tinexta**, Gruppo industriale in costante evoluzione, quotato all'Euronext STAR Milan con HQ in Italia, oltre 2500 dipendenti nel mondo e attivo nei settori Digital Trust, Cyber Security, Business Innovation. Attraverso le aziende del Gruppo, Tinexta promuove un'offerta integrata di servizi avanzati per l'identità e la certificazione digitale, cybersecurity, digital marketing e accesso ai finanziamenti per l'innovazione e l'internazionalizzazione.
**Posizione**:
Siamo alla ricerca di **Customer Success Manager** da inserire sulla sede di **Roma** o **Milano**.
La struttura Customer Success Management accompagna i Clienti/Partner nella costruzione di una visione digitale, con l'obiettivo di assicurare la soddisfazione e massimizzare il valore dai servizi forniti, raggiungendo in tempi più brevi e con maggiore efficacia il ritorno sull'investimento e garantendo un piano di continuous improvement.
Affianca attivamente i clienti, anticipando eventuali necessità e richieste, fornendo supporto per il miglior utilizzo dei servizi offerti e assicurandosi che abbiano a disposizione gli strumenti necessari per raggiungere i propri obiettivi fornendo loro evidenza della qualità dei servizi e del supporto erogato.
**Requisiti**:
Principali responsabilità:
- Costruire relazioni durature con i clienti assegnati;
- Assicurarsi di conoscere a fondo le esigenze e gli obiettivi dei clienti;
- Comunicare in modo chiaro, efficace e tempestivo;
- Assumere un atteggiamento positivo e proattivo;
- Essere il principale punto di contatto tra InfoCert e il cliente, facendo da raccordo tra il cliente e altri dipartimenti creando valore e fiducia;
- Fornire una strategia proattiva per il successo dei clienti;
- Collaborare con i clienti per identificare le loro esigenze e sviluppare un piano personalizzato per il raggiungimento dei loro obiettivi;
- Anticipare le sfide e le opportunità dei clienti e proporre soluzioni innovative;
- Monitorare l'utilizzo dei prodotti e servizi da parte dei clienti e fornire consigli per ottimizzarne l'utilizzo;
- Essere un esperto dei servizi offerti;
- Acquisire una conoscenza approfondita delle soluzioni InfoCert e dei loro vantaggi;
- Essere in grado di rispondere alle domande dei clienti e di fornire formazione sull'utilizzo dei prodotti;
- Svolgere attività di onboarding per i nuovi clienti;
- Lavorare a stretto contatto con i team di vendita, supporto, legal e tecnici per risolvere i problemi dei clienti e fornire un'esperienza coerente e di alta qualità;
- Assicurare un adeguato flusso di informazioni tra i diversi team;
- Promuovere la collaborazione e la comunicazione interna;
- Gestire le evoluzioni;
- Raccogliere il feedback dei clienti e segnalarlo alla gestione e allo sviluppo dei servizi;
- Identificare le opportunità di miglioramento dei servizi;
- Sviluppare e condividere le migliori pratiche con i membri del team;
- Gestire la base di clienti assegnati e monitorare i tassi di rinnovo;
- Monitorare e valutare costantemente la qualità dei servizi forniti nel rispetto degli accordi sui Livelli di Servizio contrattuali;
- Organizzare meeting periodici finalizzati a valutare la soddisfazione dei clienti, a risolvere problemi strutturali e pianificare l'aggiornamento dei servizi utilizzati;
- Identificare le opportunità di up-sell e cross-sell.
**Altre informazioni**:
Requisiti:
- Esperienza di almeno 5 anni in ruoli di: Customer Success Manager, Project manager, Sales Engineer, Digital Consultant.
- Considerata la natura técnica dei servizi offerti si richiede una pregressa esperienza nel settore IT almeno triennale, con una importante presenza/relazione dal/con il cliente.
- Esperienza in ambito sviluppo di soluzione end-to-end: web, mobile e backend.
- Costituisce titolo preferenziale l'esperienza con particolare riferimento alle tecnologie PKI, certificati digitali X509, PEC, Identità Digitale, Conservazione Digitale a Norma.
- Costituisce titolo preferenziale l'esperienza su posizione analoga con particolare riferimento ai processi di digitalizzazione nei mercati Finance/Utilities/PA.
- Laurea Tecnico-Scientifica, preferibilmente Informatica o Tecnologie dell'informazione e della Comunicazione.
- Gradite certificazioni ITIL, Project Manager.
- Buona conoscenza dell'inglese e gradita la conoscenza di altre lingue.
