field service engineer

7 giorni fa

Lodi, Lombardia, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

Description

:

General information:

For our Business Unit High Voltage based in Lodi we are looking for a Field Service Engineer who will be responsible for executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities:

Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);

Contribute to customer satisfaction by executing Service work according to customer order and expectation;

Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally;

Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;

Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed; Proactively identify potential equipment failures and requests proactive corrective actions;

Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;

Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;

Provide recommendations to management to improve operations and customer service;

Apply safety rules and safe practices as well as environmental responsibilities; Report unsafe practices and incidents;

Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background:

Electrotechnical Diploma;

At least 1 year of experience in the role and with high tension equipment;

Knowledge of English and Italian language;

Willingness to travel (90%);

Ability to work in team.

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