Flights Operations Specialist

1 settimana fa


Napoli, Campania, Italia MSC Cruises A tempo pieno

In line with business strategy, the Flight Operations Specialist provides support on flights allocations management, on daily activities to Local Air Departments and on functional analysis for system enhancements and on handling of the emergencies (In case of ship\/flights disruptions or tracing of lost luggage).


  • At least 2 years' experience in flights reservations, ticketing & Computer Reservations System (CRS);
  • Excellent oral and written English;
  • Microsoft Excel skills are essential;
  • Excellent knowledge of Amadeus;
  • Knowledge of World Tracer is a plus;
  • Ability to multitask, prioritize, and manage time effectively;
  • Ability to work under pressure.
  • Create Allocations PNRs in GDS, check names and ticketing deadlines;
  • Coordinate with Corporate Offices (RM\/Commercial\/Corporate Air) to release flights, in compliance with contracts Terms & Conditions, producing report on the activity;
  • Follow RM\/Commercial instructions to increase flights by purchasing at best conditions and prices by negotiating directly with Airlines, producing report on the activity;
  • Keep information files always updated (Flights Plans per product and per Office, Flights Schedules, Costs files);
  • Prepare preset spreadsheets containing all Flights information (n. of seats per Origin & Destination, schedules, costs and selling price to be sent to Air Setup Department for loading) in order to have Fly & Cruise products available to sales;
  • Support local Air Depts. in daily activities, providing technical support in IATA Reservation and Ticketing (ticket rebooking and rerouting, cancellations and refunds) and to GDS and DTS disruptions, GDS accreditations;
  • In case of ship\/flights disruptions (cancellations, strikes or any other critical circumstances), act fast to reroute bookings to reprotect guests;
  • Support Ship management in helping guests with info and special requests on flights services provided with our Fly & Cruise packages, including tracing of lost luggage;
  • Support IT in system enhancements as well in solving system disruptions and bugs fixing;
  • Work in close contact with Business Intelligence to perform check on processes and data integrity.
VISA REQUIREMENTS (if any)

  • Right to work in Italy.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean.

Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf.

MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide.

As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia.

The fleet's average age is 7 years, the youngest in the industry.

In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships.

As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year.

MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude.

MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship.

In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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