Head of Gcu Ti South East Med

1 settimana fa

Roma, Lazio, Italia Ericsson A tempo pieno

About this opportunity


We are looking for a Head of Global Customer Unit Telecom Italia and Head of Customer Unit South East Mediterranean & Eurasia within Market Area Europe and Latin America, who wants to take part in our continued journey with strong business momentum and close partnership with our customers, building a strong foundation for future business and innovation.


At CU South East Mediterranean & Eurasia, we are responsible for creating value for more than 100 customers spread across 3 continents and 22 countries with over 7600 employees in the geography.

The biggest presence is in Italy and Romania followed by the other countries that are Moldova, Greece, Cyprus, Malta, Libya, Israel, Serbia, Albania, North Macedonia, Montenegro, Bulgaria, Kosovo, Ukraine, Armenia, Georgia, Kazakhstan, Azerbaijan, Mongolia, Uzbekistan, Kyrgyzstan.


In our combined territory our organization engage on the mission to show the benefits of our established 5G leadership in mobile network with solutions for CSP and enterprises in the next wave of connectivity and digitalization.

The CU South East Mediterranean & Eurasia acts as a frontline sales force, with sales, e2e business development, presales and delivery.

We are focused on growing Ericsson's market share by building and maintaining strong customer relationships, providing competitive offerings and efficient deliveries.


Direct experience with public institutions and regulatory as well as managing country related matters is very important in the role, that is accountable for the Ericsson presence and influence in the aforementioned countries and that has as well a direct country responsibility for Italy.


As Head of Global Customer Unit Telecom Italia you will be responsible of one of the biggest customer in Market Area with presence in Italy and In Brazil, Telecom Italia.

You will be required to have a deep understanding of our customers' business, operations and strategies including short and long-term objectives.

In this role, you will be responsible for consolidated customer contribution and cash-flow, including working capital for both Italy and Brazil.

You will need to have the authority and the accountability to develop the business relationships while actively contributing to making customers successful.


As Head of CU South East Mediterranean & Eurasia you will define necessary business strategies and lead both a direct sales team and all the other key positions that make up the Customer Unit Leadership Team.


This role depends upon a deep understanding of our customers' business, operations, and objectives as well as the market needs and industry development in the geography and we search for you who can act with confidence and authority to take accountability to lead the business relationships while actively contributing to making customers successful and inspire your organization.


The Head of Customer Unit South East Mediterranean & Eurasia report to Head of Market Area Europe and Latin American and will be a member of the Market Area Leadership Team.


What you will do

  • Accountable for customer relations, sales and delivery as well as governmental stakeholders within the geography
  • Accountable for profit and loss for the Customer Unit
  • Accountable for efficient operation
  • Accountable to build competences and develop/hire right talent
  • Responsible to implement Ericsson and MELA strategies through Customer Unit including risk management
  • Responsible for adherence to directives, policies and processes
  • Lead a function with direct sales team as well as teams in a matrix reporting context.

You will bring
Extended knowledge and understanding of the telecom industry and of Ericsson business strategy, financial knowledge - and ability to turn that knowledge into effective and efficient targets and strategies within your areas of responsibility

Proven ability to understand and navigate complex situations and environments

Excellent collaboration skills and ability to interact with both external and internal stakeholders

Very strong personal integrity and values that supports a high ethical standard.

Track record of delivering strong financial performance in a Key Account or similar

Excellent communication and negotiation skills - in writing and verbally

Clear role model of being an ethical and inclusive leader

Develop trusted relationship with C level of customer across the geography as well as governmental stakeholders.

Strong track record and ability to develop and build both new capabilities and a strong succession pipeline.

Proven ability to inspire change and transformation

University degree in telecom/engineering and/or business administration or equivalent training/experience.

KAM experience as well as domain knowledge in the Ericsson portfolio

8+ years of related experience.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, reli

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