Client Operations Analyst

1 settimana fa

Milano, Lombardia, Italia Merkle A tempo pieno

Company Description:

We Dream. We Do. We Deliver.


As a full-service, data-driven customer experience transformation agency, we partner with Top 500 companies in the DACH region and in Eastern Europe.

Originally from Switzerland, Merkle DACH was created out of a merger of Namics and Isobar - two leading full-service digital agencies.


Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS.

We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.


Job Description:

The core responsibilities of the Client Operations Analyst are to provide support across our Client Leadership team.

They will manage the day-to-day activities, such as supporting commercial tasks (invoicing, reporting) and providing guidance for processes and policies.

The Client Operations Analyst will also work across our resourcing teams to ensure our project teams are staffed optimally. An essential skill will be collaborating with other department leaders and developing relationships to improve Client Operations processes.

All members of the Client Operations team need to be self-sufficient, enjoy solving problems and have a passion for improving the way we do things.


Qualifications:

  • Flexible approach to problemsolving;
  • Work on own initiative and as part of a team;
  • Good interpersonal skills;
  • Willingness to learn new skills;
  • A proactive approach to repetitive tasks;
  • Commercial awareness;
  • Data Analytics supportive of reporting and dashboard creation;
  • Microsoft Excel (Business Proficient);
  • Microsoft 365 Suite (Outlook, Teams, PowerPoint, etc.);
  • Nice to have: Dynamics 36, Salesforce;
  • Excellent English knowledge written and spoken;
  • Good knowledge of German and French is a plus.

Additional Information:
We work with highly motivated people, who support and enrich each other.

We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours.

We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.


If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions.

Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

More Information:

Our Culture:
Merkle's energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

Students & Recent Graduates:
Start your career at Merkle and get on the path to success.

Experienced Hires:
Leverage your expertise, challenge the status quo and grow your career at Merkle.

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