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Technical Account Manager

3 mesi fa

Milano, Lombardia, Italia Amazon A tempo pieno

Job ID:
| Amazon Web Services Hong Kong Limited

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.


As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more.

This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.


Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform.

Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

  • Act as a single point of contact to Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customer
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature request)
  • Participate in customer requested meetings (onsite or via phone)
  • Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Available in nonbusiness hours to handle urgent issues
We are open to hiring candidates to work out of one of the following locations:

Causeway Bay, HKG
BASIC QUALIFICATIONS- The person will be highly technical and analytical, possess 5 years of technical support or consulting experience.

  • Bilingual in Cantonese and English.
  • Passion with a high learning drive.
  • Ability to tackle various tasks and projects in a fastmoving environment.
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
PREFERRED QUALIFICATIONS- Experience with AWS services or other cloud offerings

  • Experience in internal enterprise or external customerfacing environment as a technical lead

Posted:
May 7, 2024 (Updated 35 minutes ago)

Posted:
May 30, 2024 (Updated about 2 hours ago)

Posted:
May 30, 2024 (Updated about 2 hours ago)

Posted:
May 31, 2024 (Updated about 4 hours ago)

Posted:
March 27, 2024 (Updated about 5 hours ago)
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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