Engagement Manager Emea

1 settimana fa

Milano, Lombardia, Italia Workday A tempo pieno
Your work days are brighter here.

At Workday, it all began with a conversation over breakfast.

When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.

And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable.

Feel encouraged to shine, however that manifests:
you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique.

Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team


Workday's Delivery teams are driven by a passion for our products and the success of our customers in implementing our outstanding cloud solutions.

We're a diverse group of people, with an invaluable mix of experiences and backgrounds, located across multiple locations within the region.

About the Role

Our team promotes

  • Workday's core values
with 'Employees' being the first of them

This is why we:
- offer remote working schedules
- empower you to follow your desired career path & achieve professional and personal goals
- encourage work-life balance and wellbeing;
- are proud to champion equal opportunities for everyone


As an Engagement Manager at Workday you are more than just a Project Manager, you are a trusted advisor to our customers - you'll engage, guide and ensure success in their implementation of Workday's leading cloud enterprise software products for our Enterprise customers.


You will empower and drive our customers' implementations by setting up the project planning, staffing, governance and shaping the development of the key project deliverables like the project charter or the issues log.

As the main point of contact for both customer and Workday teams, you will be working hand in hand with the Customer Project Manager to resolve issues that stand in the way of project success.

You will also be responsible for managing the agreed budget and delivering the project successfully and profitably.

Engagement Managers are delivery specialists in their area of expertise.

In this case the world of Business Applications and more specifically the full scope of the Workday solution related to the Office of the oCFO and oCHRO.

What you'll be doing- Share your experience and provide oversight over other projects and their success within the framework of our Delivery Assurance quality control- Project manage Workday product implementations- Participate in the sales cycle when requested to capture requirements, formulate delivery approach and develop a proposal/SOW- Provide guidance and mentoring to Professional Services resources working on your implementations- Ensure projects are accurately planned and staffed- Collaborate to identify/resolve all issues that could impact project scope and/or timeframes- Work with Workday Partners to ensure project compliance- Present at Executive Steering Committee meetings- Be a liaison for Professional Services when interacting with sales and/or business development- See opportunities to position other service offerings- Ensure the client can serve as a reference upon completing their implementation- Assist in the transition of the customer from Professional Services to Product Support- Ensure the project is delivered within the budget outlined in the SOW

After your first 12 months you'll:

  • Become an authority in Workday's Implementation Methodology and use it on all engagements
  • Share your knowledge and experience in the context of Delivery Assurance and internal initiatives
  • Demonstrate competency in leading the Workday HCM, Financials, and/or Planning product suite implementations
  • Have Full project P+L ownership
About You


The role requires a blended mix of business skills, customer focus and desire to support the Delivery team to secure their success.


Basic Qualifications:

  • Languages: Italian and English at business proficiency level 3+ years experience in managing a delivery team in a company or in a consulting environment.
  • International deployment
  • Ability to travel up to 50%

Other Qualifications:

  • Experience as Executive Sponsor on key projects
  • Excellent communication skills
  • Willingness to 'roll up one's sleeves' and assist wherever needed.
  • Leadership abilities to empower and focus the organisation on team and individual objectives.
  • Contribute to the strategic direction of the Professional Services organisation through leading and participating on internal initiatives.
  • Promote a

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