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Assurance Networking&Security Specialist

3 mesi fa

Milano, Lombardia, Italia Vodafone A tempo pieno
Assurance Networking&Security Specialist

Provide to Vodafone Top Customers an excellent technical assistance.

The candidate will have to demonstrate and skills on networking and cyber security and will be a part of a high skilled team with advanced training sessions before taking in charge real Customers.
She/He will demonstrate learning capacities and a proactive approach towards new technologies and tools.

Key Accountabilities & Decision Ownership


• Manage in first person all technical requests on Top Vodafone Customers

• E2E accountability on Customer for in life management (Incident, change and service requests)

• Problem management

• Customer Experience management

• SLAs accountability

Core competencies, knowledge and experience


• Knowledge of Cyber Security fundamentals and tools

• Certification in Firewalling technologies (i.e. NSE2/4)

• Familiar with troubleshooting

• Knowledge of LAN protocols (DHCP, DHCP snooping, 802.1x etc) and segmentation (VLAN VxLAN etc)

• Flexible and open-mind attitude toward innovative services and new technologies

• Good communication skills (speaking and writing)

Must have technical / professional qualifications


• Good English speaking, understanding and writing (at least B1)

• CCNP certification or equivalent

• Strong accountability and motivation


• Academic Background: Engineering Degree

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