Servizio Pesm Stellantis

Nata oltre 15 anni fa, ha saputo unire esperienze consolidate in organizzazioni leader del settore per offrire un servizio di consulenza e competenze infrastrutturali e applicative di grande rilevanza, con una forte componente di innovazione e una conoscenza approfondita delle esigenze delle aziende.

Questo permette ai Clienti di migliorare le metodologie di lavoro e di ottimizzare i processi con un conseguente notevole risparmio di risorse.

La vasta esperienza in ambito informatico applicata alla gestione aziendale consente inoltre di garantire il know-how necessario per guidare i propri Clienti lungo il costante upgrade tecnologico e di essere sempre adeguati alle sfide del mercato.

persegue da sempre la qualità come obbiettivo primario, intesa come completa soddisfazione dei Clienti e condizione indispensabile per la crescita.

• The person will work in the Infrastructure function to support h24 service (enlarged EMEA ) with the following major responsibilities:
• Complete Major Incident logging on ITSM Support Tools
• Problem Management Report with Root Cause Analysis(if a Problem is detected)
• Change Report (if a fixing change took place)
• Workaround Documentation (if a workaround is used to fix incident) and maintain a Known
• Complete Major Incident logging on ITSM Support Tools
• Problem Management Report with Root Cause Analysis(if a Problem is detected)
• Change Report (if a fixing change took place)
• Workaround Documentation (if a workaround is used to fix incident) and maintain a Known

• Available to cover 1 or 2 shift/month on call h24

• Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology or Technology degree
• Experience leading and facilitating critical bridge calls with a large number of participates, including management and vendors
• Experience reporting incident status to all levels of leadership, including executive level
• Ability to identify risks and establish priorities in a high energy environment
• Ability to lead technical triage discussions through restoration and problem resolution
• Possess strong leadership, facilitation, critical thinking and creative problem solving, negotiation/persuasion, vendor management, communication and organizational skills
• Experience operating in a managed services and/or multisourced environment
• Fluent written and spoken English and Italian are mandatory
• Ideally knowledgeable of Stellantis process and resources, including vendors

• Minimum 5 years' experience in web technologies, networking, and database
• Minimum 3 years' experience in Enterprise Application Architecture
• Minimum 3 years of experience with ITIL incident, problem and change management processes and tools

• Ticketing tools: ServiceNow
• Collaboration: WhatsApp, Sky4business, Webex, etc
• Audio tool: BT Webconference, Google Hangout