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Delivery Manager

3 mesi fa

Milano, Lombardia, Italia Klarna A tempo pieno

On our path to becoming the world's favorite way to shop, we're assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries.

We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love.

We're in search of global talent eager to embrace our atmosphere and defy their own expectations.


Klarna strives to become the world's favorite way to buy, and you can contribute to reaching this goal We are looking to hire great people, who are passionate about using their talents to generate success.

We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our partners, to enable them using Klarna products as soon after signing as possible.


What you will do

  • You will be responsible for our partners smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our partners and Klarna's product and engineering teams, you will strengthen your knowledge about the ecommerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna's products

As part of a Delivery/Implementation team you will:

  • Supporting the management of multiple partners and concurrent projects.
  • Helping maintain the integrations and troubleshoot accordingly, providing some operational support where required.
  • Work with other internal teams and resources to help define the overall solution and scope of our partner integrations. Driving priorities for the development team as aligned to solution design and scope.
  • Understanding Klarna products' architecture and design to support successful integrations.
  • Ensuring Klarna quality standards are exceeded for our partner integrations.
  • Managing reported issues and coordinating addressing issues for these integrations.
  • Setting standards and processes around best practices for our partner integrations. Providing internal training, documentation, and knowledge sharing on partner systems and how to appropriately leverage these integrations.
  • Using Klarna tools to communicate & coordinate across many teams.

Who You Are:

  • 3+ years of software solutioning experience or system integration experience.
  • High achiever, proven track record of building stuff and getting things done while taking a structured/analytical approach.
  • Excellent written and verbal communication skills.
  • Familiarity with ecommerce shop systems or payment systems, specifically platforms and plugins.
  • Selfmotivated individual who takes ownership and drives out solutions.

You Might Also Have:

  • Excellent ability to listen and communicate with different audience.
  • Capacity to handle clients' situations in a confident yet humble way based on facts.
  • An eye for details to easily structure bigger projects into deliverables.
  • Genuine curiosity and good technical understanding.
  • Passion for solving problems.
If interested, please submit your CV

What we offer:

Diversity & Community

  • With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

  • Here, every voice matters. We're organized into hundreds of small teams, each run like a startup, focused on their own problemspace.

Trust & Collaboration

  • Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we're on this path together.
If you love what you do, you should love where you do it. We appreciate that everyone's different and has their own preferences of where and how to work.

We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely.

This means that combining both is the key to success.


At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year.

Flex it up

Challenges & Rewards

  • We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we've got you covered.
**About Klarna