![Majorel Italy srl](https://media.trabajo.org/img/noimg.jpg)
English Beauty Advisor for Majorel Italy
2 settimane fa
DESCRIPTION
Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future.
A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.
Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today
For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.
Responsibilities
Main activities:
Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner.
Requirements
Must have
Excellent communication skills, empathy & high focus on customer satisfaction
Customer orientation, problem solving skills, teamwork
Native language skills in English or at least C1 level knowledge
French knowledge B2 (written, spoken and read) is a plus
Good IT skills - required competence and speed in the use of tools to report interactions
Availability to work on shifts
Nice to have
Prior experience in Cosmetics and Luxury sector is preferential
Knowledge and experience with digital and social media
Previous experience in Customer Service
What we offer
Competitive salary and benefits
Flexible shift system
Stable multinational company with an international and diverse environment
Possibility of internal growth
Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world
Convenient work location with excellent public transport connections
Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home
Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement
If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group
Equal opportunities
At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
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