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Wellness Manager
3 mesi fa
The Wellness Manager will create a peaceful environment for guests and team members, having oversight of the entire Spa operation. Collaborating with the operations team to provide unique and dynamic experiences for our guests.
- Maintain consistent guest satisfaction by gathering feedback from surveys and sharing it with the team. Implementing necessary changes or training.
- Knowledgeable about treatments, able to recommend and upsell.
- Handle spa reservations, billing, and warmly greet guests.
- Assist in retail operations, product display, inventory management, and merchandising.
- Ensure high standards in uniforms, grooming, music, cleanliness, and guest relations.
- Address guest complaints promptly to ensure satisfaction and communicate with management.
- Provide financial and statistical reports to optimize performance.
- Collaborate with Sales and Marketing to execute the spa's marketing plan.
- Strive for high scores in spa audits by addressing highlighted issues.
- Responsible for team recruitment, onboarding, and training.
- 2+ years of spa leadership in a luxury hotel or resort.
- Foster a positive environment for the wellness team and lead by example.
- Highly customer service oriented to provide exceptional experiences.
- Experience in financial budgeting for a spa operation.
- Monitor and improve spa performance through set KPIs.
- Background in luxury hospitality.
- Flexible to work shifts including weekends.
- Fluent in Italian and English.
Auberge Resorts Collection offers extraordinary hotels, resorts, residences, and clubs. Each property features luxury, unique design, exceptional cuisine, and spas with impeccable service. With locations worldwide, Auberge allows guests to create unforgettable experiences in desirable destinations. Explore our Collection for more details. Stay connected with us on social media: Instagram, TikTok, Linkedin, Facebook, and Pinterest - @AubergeResorts and #AlwaysAuberge.
