Fsa Intern

2 settimane fa

Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

FRONT SERVICE AGENT (BELLMAN) INTERN

MAIN RESPONSIBILITIES

  • Support the team in welcoming guests upon arrival to the hotel in a courteous and prompt manner
  • Learn to deal with guests' requests and needs efficiently and effectively
  • Support colleagues in ensuring a high quality service for guests and visitors at all times, understanding and anticipating guest needs, exceeding expectations
  • Support to the team in complaint management
  • Manage the information to be given to guests relating to the structure and city of Milan with the team's support
  • Get acquainted with the management and booking of transfers and taxis
  • Operational coordination with the Lifestyle team regarding checkin checkout
  • Help with baggage delivery and shopping bag, performing the service according to expected quality standards

QUALIFICATIONS AND EXPERTISE

  • Reading, writing and oral proficiency in English and Italian
  • Excellent communication and organization skills
  • Working computer skills and knowledge
  • Able to work calmly & confidently under pressure

Contratto di lavoro:
Tempo pieno, Tirocinio formativo/stage

Durata contratto: 6 mesi

Retribuzione:
€600,00 al mese

Benefit:

  • Supporto allo sviluppo professionale

Orario:

  • Turni

Lingua:

  • Inglese (Obbligatorio)

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