Guest Services Agent

1 settimana fa

Florence, Toscana, Italia Four Seasons Florence A tempo pieno

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Guest Services Agent / Bell Attendant – 2024 Summer Season

We are currently looking for a dynamic and motivated Guest Services Agent to join our Team at Four Seasons Hotel Florence

About Four Seasons Hotels and Resorts:

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.

About Four Seasons Hotel Florence:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. Named #9 in the new global ranking of the World's 50 Best Hotels 2023, Four Seasons Hotel Firenze is the perfect urban retreat steeped in historic beauty.

The Role of Guest Services Agent / Bell Attendant

The Guest Services Agent will be responsible for guest transport, greeting guests, assisting them with their luggage during arrival and departure and managing errands. Other responsibilities will be ensuring a high level of cleanliness in the lobby and luggage storage room and assisting guests at the Reception/Concierge Desk, adding your personal recommendations and touches in order to provide our guests the highest levels of service excellence.

Our Ideal Guest Services Agent candidate will have:

Previous Front Office experience ideally in luxury hospitality operations, excellent interpersonal and relationship-building skills and a team spirit approach.

This position is based at the Four Seasons Hotel Florence and the contract is seasonal. You must possess a valid driving licence and the legal right to work in Italy at the time of application. Fluency in English and Italian is required for this position.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

The benefits offered by Four Seasons Hotel Firenze include:

  • Competitive salary
  • Quality meals at our Employee restaurant
  • Free Uniform with dry cleaning available
  • Staff Accommodation upon availability
  • Employee discounts in our Four Seasons outlets and other suppliers in town
  • Access to the Wellbeing hotel program
  • Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
  • Employee Recognition Programmes
  • Excellent Training and Career Development opportunities
  • Opportunities to build a successful career with global potential
Role: Guest Services Agent Summer Season
Job Type: Permanent , Full Time
Location: Florence, Apply for this job now.

  • Guest Services Agent

    1 settimana fa

    Florence, Toscana, Italia Palazzo Tornabuoni A tempo pieno

    Siamo alla ricerca di appassionati professionisti del mondo dell''ospitalità che vogliano unirsi al nostro team dedicato come Agenti di Servizio agli Ospiti/Doormen in questa residenza di lusso. In questo ruolo cruciale, sarete il punto di riferimento del servizio eccezionale garantito da Palazzo Tornabuoni, assicurando che i nostri stimati residenti e...

  • Guest Services Agent

    1 settimana fa

    Florence, Toscana, Italia Fingen Spa A tempo pieno

    About Palazzo Tornabuoni and Fingen Group:Step into the world of timeless Italian luxury at Palazzo Tornabuoni, a 15th-century palazzo turned into Florence's first exclusive Private Residence Club. Nestled in the heart of the Renaissance city, this iconic property is managed by Fingen Group, a leading Italian retail and real estate company renowned for its...

  • Guest Service Agent

    1 settimana fa

    Florence, Toscana, Italia Iziwork A tempo pieno

    Guest Service Agent / ReceptionistIziwork è un'agenzia digitale per il lavoro che ti semplificherà la vita. Candidati in pochi click e per ogni evenienza avrai la possibilità di contattare il nostro servizio clienti.

  • Guest Service Agent

    1 settimana fa

    Florence, Toscana, Italia iziwork A tempo pieno

    Guest Service Agent / ReceptionistIziwork è un'agenzia digitale per il lavoro che ti semplificherà la vita. Candidati in pochi click e per ogni evenienza avrai la possibilità di contattare il nostro servizio clienti.Descrizione posizioneEntra a far parte del Team Reception come Guest Service Agent per un importante Hotel. Come primo punto di contatto per...

  • Guest Service Agent

    1 settimana fa

    Florence, Toscana, Italia Iziwork A tempo pieno

    Iziwork è un'agenzia digitale per il lavoro che ti semplificherà la vita.Candidati in pochi click e per ogni evenienza avrai la possibilità di contattare il nostro servizio clienti.Descrizione mansioneEntra a far parte del Team Reception come Guest Service Agent per un importante Hotel.Come primo punto di contatto per i nostri ospiti, creerai esperienze...

  • Guest Relations Agent

    1 settimana fa

    Florence, Toscana, Italia Villa D'Este Spa A tempo pieno

    Villa La Massa Villa La Massa è parte di Villa d'Este Hotels, che comprende anche Villa d'Este, l'iconico albergo 5 stelle lusso situato a Cernobbio, sul Lago di Como, e i due quattro stelle Palace Hotel e Hotel Barchetta Excelsior, nel centro di Como e affacciati sul lago.La proprietà, risalente al XIII secolo, è immersa in 10 ettari di parco e si trova...

  • Reservations Agent

    1 settimana fa

    Florence, Toscana, Italia Marriott International, Inc A tempo pieno

    Job Number Job Category ReservationsLocation The Westin Excelsior Florence, Piazza Ognissanti 3, Florence, Italy, Italy VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Agente Assicurativo

    1 settimana fa

    Florence, Toscana, Italia Confidenziale A tempo pieno

    Confidenziale, divisione Financial Services, seleziona per realtà innovativa e consolidata nel campo dell'intermediazione assicurativa un/a agente assicurativo che si occuperà dello sviluppo commerciale nelle province /Massa- Carrara, La Spezia e Livorno. La figura ricercata dovrà essere dinamica ed intraprendente, motivata al raggiungimento dei risultati...

  • Front Office Agent

    1 settimana fa

    Florence, Toscana, Italia Meliá Hotels International A tempo pieno

    **Job Summary**: To manage properly all the activities related to Front Office Department**What will I be doing?**- Check-in and check-out hotel guests in a timely and professional manner.- Process all payments according to established procedures.- Welcome guests in a friendly, prompt, and professional manner- Register guests, issue room keys and provide...

  • Agente Assicurativo

    1 settimana fa

    Florence, Toscana, Italia Confidenziale A tempo pieno

    Confidenziale, divisione Financial Services, seleziona per realtà innovativa e consolidata nel campo dell'intermediazione assicurativa un/a agente assicurativo che si occuperà dello sviluppo commerciale nelle province di Lucca/Massa-Carrara, La Spezia e Livorno.La figura ricercata dovrà essere dinamica ed intraprendente, motivata al raggiungimento dei...

  • Booking Agent

    1 settimana fa

    Florence, Toscana, Italia Starhotels A tempo pieno

    Join Starhotels and become part of our Reservation Center as a Booking Agent at our Headoffice in Florence . As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay. Your responsibilities include: Mastering the art of efficient phone conversations. Utilizing finesse in sales...

  • Booking Agent

    1 settimana fa

    Florence, Toscana, Italia Starhotels A tempo pieno

    Join Starhotels and become part of our Reservation Center as a Booking Agent at ourHeadoffice in Florence. As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay.Your responsibilities include:Mastering the art of efficient phone conversations. Utilizing finesse in sales techniques,...

  • Booking Agent

    1 settimana fa

    Florence, Toscana, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of our Reservation Center as a Booking Agent at our Headoffice in Florence.As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay.Your responsibilities include:Mastering the art of efficient phone conversations.Utilizing finesse in sales techniques,...

  • Booking Agent

    1 settimana fa

    Florence, Toscana, Italia Starhotels A tempo pieno

    Join Starhotels and become part of our Reservation Center as a Booking Agent at our Headoffice in Florence .As the main contact for rooms' reservations, you will sponsor our property to the guest and invite them to choose us for their stay.Your responsibilities include:Mastering the art of efficient phone conversations.Utilizing finesse in sales techniques,...

  • Agent-front Desk-lead

    1 settimana fa

    Florence, Toscana, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** **Categoria la Posizione** Rooms & Guest Services Operations**Sede** AC Hotel Firenze, Via Luciano Bausi 5, Firenze, Florence, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management- Marriott International applica una politica di pari opportunità. Crediamo nel valore...

  • Front Office Agent

    3 settimane fa

    Florence, Toscana, Italia Marriott International A tempo pieno

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Florence, Piazza Ognissanti 1, Florence, Italy, Italy VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all...

  • Front Office Agent

    1 settimana fa

    Florence, Toscana, Italia Marriott International A tempo pieno

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Florence, Piazza Ognissanti 1, Florence, Italy, Italy VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all...

  • Front Office Agent

    1 settimana fa

    Florence, Toscana, Italia Marriott International, Inc. A tempo pieno

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Florence, Piazza Ognissanti 1, Florence, Italy, Italy VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process...

  • Front Office Agent

    1 settimana fa

    Florence, Toscana, Italia Marriott International, Inc A tempo pieno

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Florence, Piazza Ognissanti 1, Florence, Italy, Italy VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types...

  • Front Office Agent

    3 settimane fa

    Florence, Toscana, Italia Marriott International A tempo pieno

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Florence, Piazza Ognissanti 1, Florence, Italy, Italy VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all...