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Customer Experience Representative
3 mesi fa
In questo momento siamo alla ricerca di un/a:
**Customer Experience Representative (Tempo determinato - categoria protetta)**
La persona, riportando al proprio Team Leader, sarà inserite all'interno del Dipartimento Marketing - Divisione Customer Experience Centre e gestirà i clienti che contattano Carglass, occupandosi dell'attività di prenotazione del servizio di sostituzione/riparazione cristalli auto e di accompagnare il cliente nella sua esperienza con il brand fin dal primo contatto (telefonico/sito etc ).
**Requisiti richiesti**:
- **Gradita buona **conoscenza della **lingua inglese (B1/B2)**:
- Conoscenze digitali (PC, posta, social)
- Disponibilità a lavorare Part Time 30 ore/settimana su turni flessibili **dal lunedì al sabato dalle 8.00 alle 20.00**:
- Forte capacità di gestione del cliente
- Elevate capacità comunicative e di problem solving
- Ottima capacità relazionali e team working
- Esperienza lavorativa di circa 2 anni in attività di relazione con il cliente
Cerchiamo persone che abbiamo voglia di sperimentarsi in un contesto internazionale con entusiasmo e proattività e che abbiamo interesse per il mondo automotive e le nuove tecnologie ad esso legate
**Cosa offriamo?**
- Contratto con **assunzione diretta** **Part Time** (30 ore/settimana a tempo determinato di **12 mesi**:
- Inquadramento: V° livello Commercio
Il lavoro si svolgerà in modalità ibrida (2 giorni in sede + 3 in smart working).
Contratto di lavoro: Part-time, Tempo determinato
Durata contratto: 12 mesi
Benefit:
- Buoni pasto
- Convenzioni aziendali
- Lavoro da casa
- Orario flessibile
Orario:
- Turni
Tipi di retribuzione supplementare:
- Bonus
- Quattordicesima
- Tredicesima
Sede di lavoro: Ibrido/da remoto Milano, MI)
