Regional Field Support Specialist

1 settimana fa

Milano, Lombardia, Italia Lindsay A tempo pieno

Date issued:

Updated Version:

Version 1

Job Title:

Regional Field Support Specialist

REM title:

Department:

Occupational Level

Paterson Job Grading:

Reporting (Accountable) to:

Direct Reports:

Career Path:

Name of Job Holder:

SUMMARY AND PURPOSE:


The Regional Field Support Specialist is responsible for the primary point of contact for operational deployment and monitoring of all Permanent and Leased Road Zipper projects and will be based within the region accordingly.

This includes providing on-site training for contractors and their personnel covering mobilization, installation, setup, maintenance, operation, and (when required) de-mobilization of Barrier Transfer Machines, barrier wall components, and supporting tooling/equipment.

Additionally, this position will assist with troubleshooting, fault isolation, and repair of equipment or system malfunctions to support our customers either remotely, or on-site when necessary.

Travel will be required (including international based upon need) to facilitate the various project phases listed above and periodic visits to conduct and document routine maintenance inspections of machines and projects.


KEY PERFORMANCE AREAS AND ASSOCIATED ACTIVITIES:
As an employee of Lindsay, the employee's responsibilities are, but not limited to:

  • Foster positive, productive relationships with associated Regional Business Development Manager and all assigned Road Zipper customers via routine written, verbal, and/or in-person interactions.
  • Be the system technical expert
  • Responsible for assisting customers with troubleshooting, establishing a corrective action plan, and sourcing repair parts as needed if issues arise.
  • Coordinate with the LTS Project Manager and Field Support Manager to ensure all contractual obligations are satisfied in a timely manner.
  • Act as field liaison to communicate machine issues with personnel at the manufacturing facility in Rio Vista, California when equipment is returning for refurbishment.
  • Document customer communications, unscheduled maintenance events, and/or incidents via platforms such as MS Office, SalesForce, and Smartsheet tools.
  • Communicate in a clear, precise, and timely manner with internal and external customers.
  • Perform onsite or remote training sessions with the customer's operator teams as necessary.
  • Perform handson periodic maintenance tasks on lease machines when appropriate.
  • Promote safety in everyday actions and drive operational excellence while leading and/or participating in continuous improvement projects.
  • Exhibit Lindsay's core behaviors (One Lindsay, Building Trust, Customer-First Innovation, and Unlocking Creativity) both internally and externally at all times.
  • Maintain all barrier storage yards located within the assigned region.
  • Other duties as assigned.

REQUIRED STANDARDS (JOB HOLDER AND HIS/HER DEPARTMENT) IN TERMS OF MEASUREMENT / KEY PERFORMANCE INDICATORS (KPI'S):

  • All tasks must be submitted before defined deadlines meeting preset quality requirements
  • No control deficit in terms of external or internal compliance requirements

MINIMUM REQUIREMENTS:

  • Experience working with customers as primary point of contact.
  • Experience leading customer projects or leading training.
  • Experience with Electromechanical and hydraulic systems a plus.
  • Experience with platforms such as MS Office, SalesForce, and Smartsheet a plus.
  • Road safety or construction experience is desired.
  • Ability to work independently or as part of a team.
  • Strong organizational skills and ability to adapt to changing priorities.
  • Language skills; Italian, English and German
  • Repetitive heavy lifting up to 50 lbs.
  • Able to 50 to 70% travel.
  • Long periods of standing, stooping, bending, and climbing.
  • Varying shift schedules while on the road in support of customer operations possible.
  • Exposure to different elements including heat, cold, wet, and dry conditions, excessive noise, and various types of chemicals used in a shop.

Education/ Qualification:

Preferred/Recommended:
Bachelor's Degree in Mechanical Engineering

Experience:
Requires a minimum of five years of heavy equipment maintenance experience, 10 years preferred

Experience related to Road Zipper system/operation a plus.

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