Deputy Store Manager, Montenapoleone

1 settimana fa

Milano, Lombardia, Italia Loro Piana A tempo pieno

Position:


The Deputy Store Manager will partner with the Store Manager to lead, develop and support the sales and operations to meet and exceed sales targets and overall employee and guest experience.

The Deputy Store Manager is passionate, enthusiastic, motivating, and collaborative leader who aims to develop and build a culture of service excellence.

Partnering with the Store Manager, he/she trains and provides feedback to the team to ensure everyone meets and exceeds expectations within their role.

He/she fully embodies the Loro Piana DNA, putting the Guest at the center of the equation.

He/she will be a Loro Piana ambassador in his/her community developing relationships with all businesses, such as hotels and associations to help drive results.

The Deputy Store Manager is the next point of contact for all team members in the absence of the Store Manager.


Sales and Business development

  • Supports the Store Manager in delivering outstanding results through the consistent execution of the Selling Galateo and operational standards

Client management and CRM

  • Guarantees and actively participates in managing customer relationship, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
  • Alongside the Store Manager, provides a best in class customer experience required for the brand, holding the team accountable and liaising with the Retail /Area Manager
  • Together with the Store Manager, coordinates and supports the Private Client Relations Manager in developing and monitoring clienteling activities

People Management & Talent Development

  • Supports the Store Manager to instill cohesion amongst the team, ensuring they are carrying out their responsibility to the best of their abilities
  • Supports the Store Manager in the definition of quantitative and qualitative goals and their monitoring
  • Supports the Store Manager in identifying and implementing the most appropriate learning and development activities for the sales team
  • Ensures the observance of all the internal procedures

Operations and procedures

  • Has a complete knowledge of all stores procedures and oversees their proper execution
  • Guarantees the implementation of the security procedures (i.e. opening and closure security procedures, health & safety measures and systems, etc.)
  • Carries out training activities to ensure effective and full control of the selling areas and prevents thefts
  • Oversees administrative tasks (e

g:
opening and closures, cash, receipts and invoices, end of days closing, sales anomalies and discrepancies, travel expenses, etc )

  • Ensures appropriate implementation of LP store operating model and daily execution
  • Guarantees sales team is provided timely with the uniforms
  • Ensures the store has the adequate store supply management and maintenance

Back of House Management

  • Supervises stock level activities and solves problems whenever required
  • Supports the Store Manager in all the activities related to the annual closure, category flash inventories and fiscal annual inventory

Profile:

  • Relevant previous work experience in a luxury business (preferably as Store Manager in small contexts)
  • Aligned with the Brand identity, detail oriented, with strong interpersonal and communication skills
  • Problem solving
  • Influencing skills
  • Customer focus
  • Passion and high motivation for Loro Piana products and Brand
  • Computer literacy (Microsoft Office, SAP Retail experience preferred) and reporting tools
  • English fluency; other languages are a plus

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