Host/ess

2 settimane fa

Florence, Toscana, Italia Hotel Savoy, Rocco Forte Hotels A tempo pieno

ROCCO FORTE HOTELS

HOTEL SAVOY

Florence

HOSTESS

Main Purpose:


The Hostess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.


Reports to:
Maitre and/or Restaurant Manager

Main duties:

  • Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;
  • Answer phone calls and manage the restaurant mail correspondence to book reservations;
  • Support the Maître in assisting the Guests;
  • Carry out final bill operations and cash management, when needed.

We offer:

  • Fixedterm contract according to C.C.N.L. Settore Turismo.
  • Learning & development activities and career opportunities.
  • Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
  • Staff celebrations.

Competencies required:

  • Collaboration: Be able and willing to work as a team within the department and with other departments.
  • Personal Effectiveness & Communication: Demonstrate selfcontrol and present information clearly and with confidence.
  • Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
  • Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
  • Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

  • Professional experience in the same role;
  • English knowledge at Intermediate level;
  • Valid HACCP certification;
  • Knowledge of F&B management software (e.g. Quadranet);
  • Passion for service and ambition to grow professionally;
  • Flexibility;
  • Attention to detail.

Workplace:
Hotel Savoy, Piazza della Repubblica, 7, 50123 Firenze.

Contratto di lavoro:
Tempo pieno, Tempo determinato

Benefit:

  • Orario flessibile

Orario:

  • Festivo
  • Straordinari
  • Turni
  • Weekend

Tipi di retribuzione supplementare:

  • Maggiorazione lavoro festivo
  • Quattordicesima
  • Straordinari
o

  • Tredicesima