Senior Analytical Technical Support Engineer

1 settimana fa

Milano, Lombardia, Italia SAS A tempo pieno

Senior Analytical Technical Support Software Engineer - Hybrid

Nice to meet you

We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Global Risk Technical Support is looking for a Senior Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components.Our team provide people the opportunity to become a products specialist and be part of a collaborative team with a supportive team spirit

As a Senior Technical Support in risk solutions, you will:

  • Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions including cloud-based environments.
  • Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.
  • Routinely set and manages internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
  • Routinely build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
  • Act as a positive role model for others and mentor new team members.

Role Competencies

  • Strong working knowledge of SAS products and their applications or specialized products related to the assigned area.
  • Risk and financial management skillset.
  • Full cycle technical support, from initial contact through resolution.
  • You're curious, passionate, authentic and accountable. These are our values and influence everything we do.

Work Location: Position is open to work in SAS EMEA offices based on where the candidate is eligible to work.

Required Qualifications

  • Bachelor's degree in Computer Science, Statistics, Finance, Economics, Financial math or related quantitative field or industry domain.
  • 8 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.
  • Nice to have SAS application experience.
  • Experience in implemeting risk solutions.
  • You're curious, passionate, authentic, and accountable. These are our values and influence ever.

Diverse and Inclusive

At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.

SAS only sends emails from verified "" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

#LI-MS1 #LI-HYBRID#


#J-18808-Ljbffr

  • Senior Analytical Technical Support Engineer

    1 settimana fa

    Milano, Lombardia, Italia SAS A tempo pieno

    Senior Analytical Technical Support Engineer Job Locations IT-Milan | AT-Vienna | DE | BE | ES | FI-Espoo | FR | PT | UK | IE | NL | ... Requisition ID Job Category Technical Support Travel Requirements None Senior Analytical Technical Support Software Engineer - Hybrid Nice to meet you We're the leader in analytics. Through our software and...

  • Senior Technical Engineer

    1 settimana fa

    Milano, Lombardia, Italia Techyon S.R.L. A tempo pieno

    Techyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...

  • senior technical engineer

    3 settimane fa

    Milano, Lombardia, Italia Techyon SRL A tempo pieno

    Techyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...

  • senior technical engineer

    2 mesi fa

    Milano, Lombardia, Italia Techyon SRL A tempo pieno

    Techyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...

  • senior technical engineer

    1 settimana fa

    Milano, Lombardia, Italia Pharma Point A tempo pieno

    Business unitIngegneria e Servizi TecniciSediItalia/Lombardia/MilanoPharmaPoint, per conto di A. De Mori, azienda leader nel settore dei medical devices, ricerca unSenior Technical EngineerPRINCIPALI ATTIVITA':Riferimento tecnico per linee di Ematologia, Chimica e Coagulazione;Monitoraggio dei KPI (response time e down time, etc);Help Desk in sede per...

  • Senior Technical

    1 settimana fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    Overview / ResponsibilitiesWithin our Building Service Department, Wood Milan is looking for a Senior Technical (Black) Utilities Engineer who will have the following responsibilities:Technical Utilities design (Steam and hot water generation, chilled water system, Compressed air generation, water systems)Fire fighting design supportPossibility to support...

  • technical engineer

    2 mesi fa

    Milano, Lombardia, Italia Techyon SRL A tempo pieno

    Techyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...

  • technical engineer

    1 settimana fa

    Milano, Lombardia, Italia Techyon SRL A tempo pieno

    Techyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...

  • technical engineer

    3 settimane fa

    Milano, Lombardia, Italia Techyon SRL A tempo pieno

    Techyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...

  • junior technical engineer

    2 mesi fa

    Milano, Lombardia, Italia Techyon SRL A tempo pieno

    Techyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...

  • Senior Structural Engineer

    1 settimana fa

    Milano, Lombardia, Italia Belmont Lavan Ltd A tempo pieno

    Belmont Lavan Ltd is a leading company in the Information Technology and Services industry, specializing in providing innovative solutions for their customers. We are currently seeking a highly skilled and experienced Senior Structural Engineer to join our team.In this role, you will be responsible for:Overseeing and managing the design and construction of...

  • Technical Engineer

    1 settimana fa

    Milano, Lombardia, Italia Techyon S.R.L. A tempo pieno

    Techyon**Il primo**Head Hunter**specializzato esclusivamente** nella ricerca e selezione di professionisti senior e manager nel settore dell'Information Technology. I Recruitment Engineers di Techyon selezionano i migliori profili IT per **importanti** aziende del settore informatico, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza...

  • Senior Structural Engineer Freelance Contract

    3 settimane fa

    Milano, Lombardia, Italia Belmont Lavan A tempo pieno

    Belmont Lavan Ltd is a leading company in the Information Technology and Services industry, specializing in providing innovative solutions for their customers.We are currently seeking a highly skilled and experienced Senior Structural Engineer to join our team. In this role, you will be responsible for overseeing and managing the design and construction of...

  • Senior Structural Engineer Freelance Contract

    2 mesi fa

    Milano, Lombardia, Italia Belmont Lavan A tempo pieno

    Belmont Lavan Ltd is a leading company in the Information Technology and Services industry, specializing in providing innovative solutions for their customers.We are currently seeking a highly skilled and experienced Senior Structural Engineer to join our team. In this role, you will be responsible for overseeing and managing the design and construction of...

  • Senior Software Engineer

    1 settimana fa

    Milano, Lombardia, Italia Ic Resources A tempo pieno

    A Senior Software Engineer is sought by this global semiconductor company to be based at their R+D Centre near Amsterdam.The Senior Software Engineer will be responsible for the development of next generation software for use in robotics, machine learning and UI design and algorithms.Working as part of a team the Senior Software Engineer will have a customer...

  • Senior Software Engineer

    3 settimane fa

    Milano, Lombardia, Italia IC Resources A tempo pieno

    A Senior Software Engineer is sought by this global semiconductor company to be based at their R+D Centre near Amsterdam. The Senior Software Engineer will be responsible for the development of next generation software for use in robotics, machine learning and UI design and algorithms. Working as part of a team the Senior Software Engineer will have a...

  • Senior Software Engineer

    2 mesi fa

    Milano, Lombardia, Italia IC Resources A tempo pieno

    A Senior Software Engineer is sought by this global semiconductor company to be based at their R+D Centre near Amsterdam. The Senior Software Engineer will be responsible for the development of next generation software for use in robotics, machine learning and UI design and algorithms. Working as part of a team the Senior Software Engineer will have a...

  • Senior Software Engineer

    1 settimana fa

    Milano, Lombardia, Italia Technical Hunters srl A tempo pieno

    Senior Software Engineer Luogo di lavoro: MilanoAzienda leader mondiale nei servizi per la qualità della vita e nelle soluzioni di welfare aziendale Principali responsabilitàSupportare la direzione per raggiungere gli impegni dei progetti Commitments & Objectives (scope/time/budget) grazie alla costruzione e alla gestione proattiva della pianificazione e...

  • Senior Analytical Scientist CMC

    1 settimana fa

    Milano, Lombardia, Italia Recordati A tempo pieno

    With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical force, listed on the Italian stock exchange, with over 4,300 employees.We are a group of like-minded, passionate individuals who go to extraordinary lengths for our partners, customers, investors and the people across the globe who we...

  • Technical Sales and Support Energy Engineer

    1 settimana fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    MansioneImportante Azienda Italia - filiale di Cinisello Balsamo - per azienda multinazionale sita a Milano zona Nord - cerca un laureato in Ingegneria Energetica con esperienza in energie rinnovabili per la posizione di Technical Sales and Support Energy engineerResponsabilitàla risorsa verrà inserita in un contesto aziendale strutturato, all'interno del...