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Groups & Events Operations Specialist

3 mesi fa

Venezia, Veneto, Italia Hilton A tempo pieno

A Groups & Events Specialist is professionally responsible for the planning, organization, overseeing and management of hotel's event spaces and all functions associated that are to take place at the hotel, serving also as an intermediary between the customer and the commercial and operational areas.

Our Groups & Events Specialist is the customer's main point of contact and the internal and external operational reference from pre-event up to the in house operations, working across hotel's different department to achieve the set goals.


What will I be doing?


As a Groups & Events Specialist, you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event.

We are looking for a person that will manage also weddings/social events and therefore must perform the following tasks with the higher standards:

  • Receive groups and events and keep up to date the hotel event output
  • Draw up contracts for groups and events
  • Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
  • Negotiate budgets with customers
  • Develop Events Work Orders in the system with all relevant information
  • Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)
  • Perform monthly report groups and update closing information groups
  • Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings and kitchen
  • Act directly with the guest or client during the stay of groups and events
  • Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
  • Ensure that all client requests are answered efficiently and with agility

What are we looking for?


A Groups & Events Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Graduate or MBA in Management, Hospitality and Marketing
  • Previous sales groups and events, preferably in Hospitality
  • A strong background in organizing wedding, social events is preferred -Ability to analyze and manage multiple tasks
  • Ability to solve problems quickly and efficiently
  • Sense of organization and planning
  • Good computer skills including Excel, PowerPoint and Word
  • Proactive approach to meet deadlines and objectives

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all