Front Desk Agent

1 settimana fa

Volterra, Italia Borgo Pignano A tempo pieno

Borgo Pignano, a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming, is looking for an engaging and proactive FRONT DESK AGENT for the months from May to October 2024.


Main Responsabilities:

  • Ensure smooth and efficient check-in and check-out operations
  • Compute all guest billing,accurately post charges to guest rooms and house
  • Efficently assist guests with queries, restaurants ans experiences reservations
  • Take good note of guests' feedbacks, ensure that guests's complaints are always addressed to the department head
  • Prompt follow up and resolution of customer queries
  • Complete and maintain any report requested by management
  • Always be supportive to colleagues and Hotel Management Requirements
  • At least 1 year in the same position
  • Work in a professional and friendly manner
  • Team player
  • Eye for details
  • Customer service orientation
  • Warm personality
  • Passion for service, courtesy and discretion
  • Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions
  • Well groomed and good communication skills
  • Excellent knowledge of English
  • Respect for nature and for values that the earth represent
  • Own car Please send your curriculum vitae and consent to the processing of personal data, in accordance with the Legislative Decree 101/2018 and Article 13 GDPR 2016/679 of the Code for the Protection of

Personal Data Role:

Front Desk Agent Job Type:
Permanent ,

Full Time Location:
Volterra, Apply for this job now.

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