Head of Rooms

7 giorni fa

Florence, Toscana, Italia The Hoxton A tempo pieno
Job Description

What's in it for you...

  • The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
  • Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us).
  • A competitive package and plenty of opportunity for development.

What you'll do...

  • To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
  • To ensure that all hotel standard operating procedures are trained and adhered to.
  • To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
  • To own all quality evaluation processes and strive to improve all qualitative metrics.
  • To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
  • To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
  • Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
  • To coach and develop the team, ensuring that they are well motivated and informed.
  • To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
  • To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
  • To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
  • To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
  • To ensure all health and safety procedures and policies are adhered to at all times.
Qualifications

What we're looking for...

  • You are an experienced, commercially savvy operator and have prior experience in a similar role.
  • You are comfortable with the strategic as well as day to day detail.
  • You have a high level of verbal and written communication skills, and computer skills.
  • You have experience of Micros Fidelio Opera, and KnowCross.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
  • Individuals. You're looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
  • You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • We leave our egos at the door and help get things done.
  • You're up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we'd have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other, and has fun along the way.
Additional Information

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

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