CUSTOMER EXPERIENCE
3 settimane fa
The Customer Experience & Digital PMO is responsible for leading and supporting key transformation initiatives across the organization, with a special focus on the evolution of the Aftersales Operating Model and other strategic Aftersales customer-centric projects. The role ensures effective governance, planning, and execution of cross-functional projects, fostering alignment between business functions and driving the adoption of digital and customer-focused solutions. MAIN ACCOUNTABILITIES: Lead and coordinate cross-functional projects within the Customer Experience & Digital Transformation roadmap. Define project objectives, scope, deliverables, milestones, and success KPIs. Manage project governance, ensuring timely delivery, budget control, and risk mitigation. Support the definition and implementation of the new Aftersales Operating Model. Act as PMO for transformation programs, ensuring consistency of methodology, reporting, and tracking across initiatives. Facilitate collaboration among internal stakeholders, IT, and business units to ensure end-to-end alignment. Support data-driven analysis of customer journeys and process redesign to improve efficiency and satisfaction. Promote adoption of best practices in project management and digital transformation within the organization QUALIFICATIONS & SKILLS: 5 years of experience in Project Management, PMO, or Business Transformation roles. Proven experience managing cross-functional projects in digitalization, customer experience, or operating model transformation. Strong analytical and organizational skills with attention to detail. Excellent communication and stakeholder management capabilities. Knowledge of Agile and Waterfall methodologies. Proficiency with project management tools Fluency in English (both written and spoken). Previous experience in the automotive or service industry is a plus.
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Customer Success Manager
5 giorni fa
Turin, PIEDMONT, Italy, Provincia di Torino Pentera A tempo pienoMust be based in Italy Must speak Italian, Spanish and English - native level *Please send your resume in English Accelerate Your Career in Cybersecurity As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of...
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Regional Sales Manager
3 settimane fa
Turin, PIEDMONT, Italy, Provincia di Torino ANONİM A tempo pienoWho are we? We are a leading business group in the commercialization and distribution of plastic raw materials on a global scale. Our international network covers the EMEA and LATAM regions, with offices strategically located in various countries. We are committed to providing fast and reliable service, supported by strong logistics partnerships and a wide...
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Customer Success Specialist,Life Sciences
2 settimane fa
Turin, PIEDMONT, Italy, Provincia di Torino JoVE A tempo pienoJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Sapienza...
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Customer Experience Manager
2 settimane fa
Milan, Lombardy, Italy, Provincia di Milano GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction...
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Turin, PIEDMONT, Italy, Provincia di Torino Xenia A tempo pienoWe are seeking a freelancer bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations. The role involves handling guest messages, assisting with check-in and check-out, and...
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Turin, PIEDMONT, Italy, Provincia di Torino Xenia A tempo pienoWe are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations. The role involves handling guest messages, assisting with check-in and check-out, and addressing...
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Turin, PIEDMONT, Italy, Provincia di Torino Xenia A tempo pienoWe are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations. The role involves handling guest messages, assisting with check-in and check-out, and...
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Business Development Manager
3 settimane fa
Turin, PIEDMONT, Italy, Provincia di Torino Dunext A tempo pienoAbout the Company Dunext is committed to providing innovative solutions in the energy sector, focusing on customer satisfaction and strategic partnerships. About the Role The role involves leading partner and customer development, ensuring customer satisfaction, and achieving sales and marketing targets. Responsibilities Leading partners and customers...
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Senior Business Travel Consultant
3 settimane fa
Turin, PIEDMONT, Italy, Provincia di Torino Workster A tempo pienoWork Remotely, Live Fully — From Portugal ☀️ Tired of the 9-to-5 grind in a gray city? It’s time to trade your cubicle for coastline. Portugal is calling — and your laptop is welcome too. Why Portugal? 300 days of sunshine ☀️ Vibrant expat and tech communities Delicious food, world-class wine, and friendly locals Lower cost of living (but...
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Venditore Canale Farmacia
2 settimane fa
Turin, PIEDMONT, Italy, Provincia di Torino Iqvia Italia A tempo pienoOn behalf of our Client, Boehringer Animal Health, IQVIA is looking for two Pharmacy Field Sales Representative who can join an exciting working environment in a dynamic atmosphere. The selected candidate will be responsible for promoting Boehringer Animal Health products within the pharmacy channel, ensuring strong relationships with clients, and driving...