Customer Onboarding Manager

Can you help us change the world? It's true. At Mews' we dream big. As a Hotel Tech unicorn valued at $1.2b' we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution' we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation. We're on the lookout for ambitious' tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description)' it would be this: As our Customer Onboarding Manager you should be a smart' articulate and outgoing individual who loves teaching' training &, all things hospitality related. We would prefer if you had some experience in any of the hotel' travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues. You'll get to engage with some of our largest and most important clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or' similar experience in the world of hospitality. Your mission' should you choose to accept it: - Leading medium and high value clients' as well as Enterprise Groups of properties through the onboarding process - Conducting training courses on the use of the Mews Hospitality Cloud", for new and existing customers and/or Mews employees - Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process - Develop and maintain training courses via web cast' video and/or our online classroom - Ensuring existing training programmes meet and/or exceed customer needs - Coordinating/facilitating ad hoc (online) training sessions during Onboarding process - Consulting hotels proactively on ways to improve usage of the Mews system You'll be a great fit if you bring a few of the below with you: - Higher Education preferably in Hotel Management/IT/Travel Business - Fluency in Italian and French - Ability to work in a fast-paced company and ready to work both independently or as part of a team - Outgoing' social and ready to communicate with colleagues' clients and partners across various countries and at different organizational levels - Ability to take feedback' learn quickly and adapt to new situations - We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key - A genuine interest in innovative software and disruptive tech - Experience with project management' training and onboarding What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? That success is powered by our incredible people and supported by the benefits that help them thrive. Global benefits No matter where you're based' you'll enjoy: - Participation in our company share program - Best-in-class parental leave (6 months fully paid for primary caregivers' 2 months for secondary' available within your first year) - Unlimited paid holiday (yes' really) - Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. - Relocation options available after 1 year - Monthly ", EDGE", time - dedicated to Explore' Develop' Grow' and Elevate yourself - Flexible' hybrid working options - One-off home office setup budget to make your workspace your own - Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable) Local benefits We also tailor benefits to each location - from regional healthcare coverage to team events' socials' and other perks that make Mews life special wherever you are. Because at Mews' growth' balance' and belonging aren't just words' they're how we work. Who is Mews? We want to get to know you' so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world' as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning' Mews embraced being different. Mews is not simply a property management system' but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties' hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency' maximizes revenue' and improves guest happiness. Powering over 5'000 customers across more than 85 countries' Mews Hospitality Cloud is designed to streamline operations for modern hoteliers' transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021' Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024' consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more' we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there, Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. Life at Mews That's what we do' but what about who we are? Mews' culture is special and difficult to capture in words' which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks' be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it' but you'll always be able to rely on those around you. Yes' we're ambitious and we move fast' but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable' and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. To get more of an idea what life at Mews is like' check out our Instagram . We're guided by our five key values, if you see yourself in them' it's time to get in touch. Everyone is welcome at Mews To reimagine the art of hospitality' we need teams who represent our global and diverse customers and users. Our differences make Mews' so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives' trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global' innovative' and exciting community' we'd love to hear from you One very important notedon't hold back Even if you think you don't meet 100% of the criteria listed in this job role' we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience' so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you AI and Hiring at Mews At Mews' we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research' generate ideas' and drive efficiency' but creativity' critical thinking' and opinions differentiate us. As you apply' feel free to use AI to help structure your thoughts - but ensure your application and conversations with us' reflect your personal opinions' capabilities and experience. We're building an AI-enabled workforce' and that starts with people who think independently and bring fresh ideas to the table. Because at Mews' making work more human is the ultimate goal.