Customer Service Representative with Italian
3 giorni fa
Who Are We: CPM CX is a global leader in customer service' sales' and technical support solutions. With a presence in over 30 countries' we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene' health' and nutrition' creating trusted and beloved brands for generations. Driven by a mission to protect' heal' and nurture' they strive for a cleaner' healthier world. As a Customer Service Representative' you will handle customer inquiries across various channels' including phone' email' chat' and social media' with a strong focus on first-contact resolution to provide exceptional customer experiences. What's your Mission? - Customer Advocate: Act as a passionate advocate for our customers' ensuring their needs and concerns are addressed effectively and efficiently. - Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. - Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels' including phone' email' chat' and social media. - Problem Solver: Analyse customer issues' identify root causes' and proactively offer personalised solutions. - Brand Ambassador: Authentically represent the brand and its values in every interaction' fostering positive customer relationships. Requirements What we look for: - Excellent Communication: Fluent in Italian with exceptional grammar and spelling. - Strong English Proficiency: Fluency in both written and spoken English. - Customer-Centric Approach: A genuine passion for delivering outstanding customer service' with the ability to handle sensitive calls with empathy and understanding. - Strong Administrative &, Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. - Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively. Benefits Your Benefits Package: - Start Date: January 2026. - Hours: 39 hours/week. - Work Schedule: Monday to Friday from 9:00 am to 6:00 pm. - Salary: €18'095 gross per year. - Holidays: 24 working holidays. - Work Model: Hybrid (6 days per month at the office). - Training: 2 weeks of training in your normal working schedule. - Office Location: Barcelona (La Sagrera). Additional Perks: - Career Growth: Ongoing training and development. - Well-being Support: Confidential counselling and resources. - Perks &, Discounts: Exclusive offers and rewards. - Health Benefits: Discounted health insurance. - Skill Development: LinkedIn learning and certifications. - Referral Program: Bring a friend and get a referral bonus. Let's discuss your future at CPM International
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