Customer Success | Traveltech startup

6 giorni fa

Milan, Provincia di Milano, Italia Hotiday A tempo pieno

Who We Are We’re building a global decentralized hotel . We partner with local hotels across Europe to create unique room collections inside dedicated areas of their properties, enhancing them with technology, design, and comfort. In just two years, we’ve raised €7M across two funding rounds and scaled from 0 to over 500 rooms under management in 4 countries. Today, with a presence in more than 100 tourist destinations , we are the fastest-growing traveltech startup in Europe and we aim to open Hotiday Room Collections in every major leisure destination over the next 3 years . Want to join us? What You Will Do Manage hotel reservations through our Property Management System (PMS) and Channel Manager . Assist customers across multiple communication channels: email , phone , and WhatsApp, ensuring a smooth and positive booking experience. Respond to customer inquiries promptly and professionally, providing accurate and helpful information. Handle incoming calls (quotes, information requests, assistance) and convert them into direct bookings. Analyze workflows and tools used within the team and propose operational and AI-based solutions to speed up response times and increase resolution rates. Monitor customer feedback and collaborate with cross-functional teams to improve our services and products . We’re a great fit if you have Excellent communication, sales, and interpersonal skills. A degree in Communication, Languages, Tourism Management, or a related field. Strong proficiency in English and Spanish . ⭐ How we work We value speed over perfection . We figure out how to solve a problem, execute, improve, repeat, fast. We walk the extra mile . Finishing the task is vital, and we think of new solutions even in the shower. We thrive in chaos . We look for people who are excited to explore new paths. Best ideas always win, regardless of seniority. ❤️ What we offer On-Target Earnings (OTE) up to €31,000 annually (base variable bonus) A fixed salary between €23K and €27K , depending on experience Maximum transparency and direct involvement in strategic growth decisions Free stays at our partner hotels Access to our discounted company housing in Milan ⚙️ Hiring Process A Case Study focused on customer success A technical interview with our Team Lead A final interview with the CEO/Founder Workplace : Milan, at C30, our coworking space. Ready to help us revolutionize the world of hospitality? Apply now

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