Customer Care with Italian

2 settimane fa

Agrigento, Provincia di Agrigento, Italia Wipro Limited A tempo pieno

Job Title: Customer Care with Italian (Hybrid) City: Bucharest State/Province: Bucharest Posting Start Date: 10/31/25 Job Description: Job Description ? We are excited to offer you this new opportunity with Wipro Technologies' one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project' your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIs. Responsibilities: - Handling of inbound and outbound calls to address various call types from customers. - Handling of incoming transactions (chat/email/social media) to address queries from various customers. - Handling technical queries including troubleshooting for client diabetes-devices management software and app. - Handling requests for free of charge items. - Assisting customers to make the right product choice. - Determine based on product complaint if warranty claim applies and if so' order' replacement product. - Log information related to product complaints' to be researched by the quality team. - Perform necessary outbound calls to reconnect or follow-up' as part of the CRM campaign. - Response to Inbound email or whitemail via phone' email or whitemail. ? Candidate' profile: - Advanced level of English. - Advanced level of Italian. - Excellent verbal and written communication skills. - Problem-solving: Ability to address customer concerns and find solutions. - Negotiation: Strong negotiation skills to secure favorable deals. - Sales Acumen: Understanding of sales strategies and techniques. - Highly self-motivated to deliver superior customer experience. - High energy level and personal resilience. - Integrity and desire to comply with all legal and moral standards. - Service and quality oriented. Nice to have skills: - Experience in Medical Device BPO /Diabetes devices. - CRM Proficiency in using CRM software Benefits for working with us: - Competitive salary with an attractive set of social benefits: - Private Pension Plan, - Monthly Benefit budget, - Medical insurance, - Life insurance, - Christmas bonus, - Childbirth allowance, - Relocation package for candidates willing to relocate, - Great career opportunity to work for one of the biggest brands in the world in a unique work environment, - Personal development in a multinational working environment through nice extracurricular activities with the team, - Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects, - Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms), - Extra annual leave days depending on tenure within Wipro, - BOOKSTER opportunities, - Nice designed and central business office, - Fruits' coffee and tea on the house, - Winner Circle Points (WCP) &, Long service award ([Removed]) platforms which offers the possibility of both non-monetary and monetary recognition, - Employee Assistance program, - Employee Referral Program with attractive incentive schemes - The promise of an enjoyable first impression after discussing with any of our recruitment colleagues. ? ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day' compliance to process and quality standards' meeting process level SLAs' Pulse score' Customer feedback 2 Self- Management Productivity' efficiency' absenteeism' Training Hours' No of technical training completed

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