IT Specialist – Customer Management

1 settimana fa

Bolzano TrentinoAlto Adige Italy, Trentino-Alto Adige Iveco Group A tempo pieno

The Company The headquarters is located in Bolzano, at the former Lancia plant, a historic manufacturer of industrial vehicles founded in 1937 and integrated into the Iveco Group in 1975. Iveco Defence Vehicles has an independent internal structure entirely dedicated to research and development, with full access to the company’s extensive engineering resources. Role Description We are looking for an IT Specialist with expertise in Customer Management & Aftersales to join the IT Sales, Commercial & Aftersales team . The candidate will be responsible for the end-to-end management of IT systems supporting post-sales processes, ensuring efficiency, integration, and compliance in an international context. This role is crucial to guarantee proper spare parts distribution, warranty handling, claims management, and recall campaign execution. Key Responsibilities 1. Solution Design & Process Management Application Design : Act as a functional expert in designing, configuring, and continuously improving IT systems dedicated to Customer Management and Aftersales. Spare Parts & Distribution Management : Manage IT systems supporting the entire spare parts order and distribution process, ensuring integration with logistics and warehousing. Warranty & Claims Management : Implement and maintain IT solutions for warranty handling, claims processing, and interaction with service centers. Recall Campaigns : Support IT systems dedicated to planning, executing, and monitoring recall campaigns, ensuring compliance and safety standards. 2. Service Management, Support & Projects Project Management & Deployment : Manage IT projects from requirements analysis (Demand Management) to deployment, ensuring efficient and compliant implementation of new Aftersales functionalities. Service & Vendor Management : Oversee IT services related to Customer Management systems, managing relationships with application maintenance providers and ensuring SLA compliance. Advanced Troubleshooting : Perform analysis and resolution of complex anomalies on Aftersales systems. 3. Technological Platforms Provide functional expertise on core Aftersales application platforms, including SAP solutions (e.g., SD, MM, CS) and/or Microsoft Dynamics 365. Ensure proper integration of Aftersales systems with customer/dealer portals and vehicle data management platforms. Required Qualifications & Skills Functional Experience : At least 4–5 years of proven experience in implementing and supporting IT solutions for Aftersales and Customer Service processes, particularly spare parts and warranty management. ERP/CRM Knowledge : Solid experience with ERP/CRM platforms, with strong expertise in relevant SAP modules (e.g., CS – Customer Service, SD) or Microsoft Dynamics 365. Soft Skills Integrity & Customer Focus : Service-oriented approach and strong focus on customer problem resolution. Communication : Excellent communication skills at all levels and ability to interact with international business partners. Proactivity : Ability to act quickly and decisively and promote continuous improvement. Language Requirements Italian : Native-level proficiency (mandatory). English : Fluent proficiency (written and spoken) (mandatory). Portuguese or German : Knowledge of either language is considered a plus.

  • Customer Management

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige Iveco Group A tempo pieno

    Position Summary We are seeking an experienced Customer Management & Aftersales Specialist to join our IT Sales, Commercial & Aftersales team. The ideal candidate is a versatile and hands-on professional responsible for the end-to-end management of IT systems that support the post-sale customer lifecycle. This role is crucial for ensuring the efficiency of...

  • Finance, HR

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige Iveco Group A tempo pieno

    Position Summary We are seeking an experienced and highly hands-on Finance, HR & Corporate Systems Specialist to join our IT Finance, HR & Corporate Functions team. The successful candidate will be the technical and functional backbone for core administrative systems across our multinational environment. This role requires 5-6 years of experience with a...

  • Manager, IT Finance, HR

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige Iveco Group A tempo pieno

    Position Summary We are seeking an experienced, highly hands-on Manager to lead the IT Finance, HR & Corporate Functions team. This critical role demands a manager who will also serve as a Solution Architect, Service Manager, and Project Manager for all global applications within this stream. The successful candidate will drive the technological roadmap,...

  • Manager, IT Finance, HR

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige Iveco Group A tempo pieno

    Position Summary We are seeking an experienced, highly hands-on Manager to lead the IT Finance, HR & Corporate Functions team. This critical role demands a manager who will also serve as a Solution Architect, Service Manager, and Project Manager for all global applications within this stream. The successful candidate will drive the technological roadmap,...

  • Warehouse Specialist

    1 settimana fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige Biz Courier & Logistics | eCommerce Fulfillment A tempo pieno

    BIZ Courier & Logistics is looking to onboard a Warehouse Specialist to help reinforce operational flow at the 3PL Logistics Warehouse in Bolzano, Italy as part of our milestone collaboration BIZ by FERCAM (BBF S.R.L). This role is suitable for candidates with 2-3 years hands-on warehouse experience looking to build their career in a modern fulfillment...

  • Site Quality Engineer

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige SYGMA | Engineering Services A tempo pieno

    Support Project Management team for excellent execution. Be the reference for Quality & Excellence culture, process and tools within Project Office. Ensure compliance to all requirements from Project Management process and customer standards. Foster Quality Assurance in all execution areas. Assure we fulfill all contractual commitments provided to the...

  • Business controller

    3 settimane fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige LENET Group A tempo pieno

    Il Gruppo LENET, realtà omnicanale contraddistinta da dinamismo, legame con la tradizione e forte orientamento all'innovazione, ricerca per la propria struttura Finance un/a Controller Specialist La risorsa, attraverso un monitoraggio ed un'analisi costante dell'andamento di business ed elaborandone le relative simulazioni e strumenti di supporto, fornisce...

  • Assistant Warehouse Manager

    1 settimana fa

    Bolzano, Trentino-Alto Adige, Italy, Trentino-Alto Adige Biz Courier & Logistics | eCommerce Fulfillment A tempo pieno

    BIZ Courier & Logistics is looking to hire an Assistant Warehouse Manager to oversee and execute on operational flow at the 3PL Logistics Warehouse in Bolzano, Italy as part of our milestone collaboration BIZ by Fercam ( BBF S.R.L). If you have strong warehouse coordination experience, are familiar with e-commerce fulfilment workflows and are ready to...

  • Customer Operations

    1 settimana fa

    Bolzano, Trentino-Alto Adige, Italia oberalpspa A tempo pieno 25.000 € - 35.000 € all'ano

    The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a...

  • Customer Quality Specialist

    2 settimane fa

    Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pieno 40.000 € - 80.000 € all'ano

    Your ResponsibilitiesMonitoring the quality of error reports from the service department, including their systematic evaluation and analysisOversight of the handling of service-related complaints using the 8D methodologyTraining service staff on quality-related topics and specific customer requirementsProviding operational support to service personnel in...