Resort Life Manager

3 settimane fa

Augusta Sicily Italy, IT Mangia's A tempo pieno

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton. Life Resort Manager: The Resort Life Manager leads the overall guest experience, blending hospitality, wellness, and lifestyle in line with brand standards. They coordinate cross-functional teams to deliver memorable, tailored stays. Key Responsibilities: Oversee the full guest experience, integrating hospitality, wellness, activities, and lifestyle services Coordinate departments (front office, spa, F&B, outdoor activities, guest relations) to ensure consistency and excellence Design tailored experiential programs aligned with brand identity and guest expectations Monitor guest satisfaction and implement improvements based on feedback and KPIs Collaborate with the marketing team to promote events, packages, and lifestyle initiatives Train and motivate staff to deliver empathetic, proactive, and memorable service Requirements: Proven managerial experience in luxury resorts, boutique hotels, or wellness properties Strong guest-centric approach, personalization skills, and attention to detail Cross-functional expertise in hospitality, wellness, events, and communication Empathetic leadership and ability to inspire multidisciplinary teams Excellent command of English and preferably a second language What we offer: Type of contract seasonal Accommodation available Meals provided Career growth opportunities within the company Dynamic and collaborative work environment Ongoing training and access to professional development courses

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