IT Operations Manager

Axa Partners Italy is looking for an IT Operations Manager.

Contract type: permanent

Location: Rome- Zona Tiburtina

Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services.

Provide technology engineering vision, enable innovation and leverage IT trends that can create business value consistent with AXA Partners requirements and expectations.

The IT Operations manager is in charge of Service Desk and Infrastructure engineering teams and must ensure IT services under scope are run with the expected levels of performance, security and quality to reach business objectives.

Furthermore, he/she is expected to take proactively part to the Global IT Services Community defining technology solutions roadmap and developing people capabilities towards AXA Partners IT vision.

Manage operationally the delivery of BAU and Projects:

o Anticipate and deliver IT roadmap on his/her perimeter

o Manage & optimize the BAU and Project budget on his/her perimeter

o He / She validates that IT policies and procedures utilize best practices, technological standards and are efficiently documented.

o He / She supervises the lifecycle of the technology components.

o Provide KPIs and reports on business demands and projects progression, attention / decision points

o Ensuring the excellence of solution analysis, implementation, test, deployment and rollback plans

o Preserve assets availability by implementing disaster recovery, back-up procedures, information security and control standards.

o Ensure AXA Partners' IT Infrastructure is performing securely and efficiently within agreed metric.

o Maintain quality of service by establishing and enforcing organization standards such as Change Management, Incident and problem Management, among others

o Manage external partners and oversee relationships to ensure first class IT services, ensuring suppliers provide appropriate support, but ultimate ownership, decision making and documentation is owned and overseen through the internal team.

o Create and maintain 7*24 environment assuming strong SLA on main systems and services such as Networks, Servers, Telephony, Storage and Workplace support.

o He / She develops objectives and strategies for the delivery of IT (both hardware and software) within the company.

o Take part in the community to develop best practices and new standards.

o Cooperate with IT Global Infrastructure in the feasibility analysis for new solutions

o Cooperate with financial analysts in estimating the costs and benefits of new solutions,

o Cooperate with Security Information Office to ensure secure solutions

o Partnership with Application Development, BCM and ITSCM to build and run solutions that meet business expectations

Technical skills and experience:

• +5 years of experience as an IT Operations Manager or IT Infrastructure / Service Desk Lead within an International environment

• +5 years in direct reports management

• +5 years of experience in vendor management

• Experience in IT Project management

• Experience in Service Delivery management

• Overview of existing and new technologies

• Experience in Workplace services

• IT Security knowledge and risk analysis ability

• Proven experience in defining and presenting technology solutions

• Expertise in Cloud infrastructure (PaaS, IaaS)

• Experience in IT portfolio and budget management with proven track of cost control/improvement

• Solid experience in defining implementation, deployment, test and rollback plans

• Knowledge in generating process documentation

• The ability to conduct cost/benefit analysis

• Proven experience within an ITIL Organization

• Desirable: ITIL and Project Management Certified (Prince 2, PMP, Agile)

• Valuable: CISCO, VMware, Simplivity, Azure, Avaya, Avamar experience and/or certified

Soft skills:

• Strong leadership and decision making skills

• Resilience, capacity to work in a matrix environment and changing organization (regional and non-dedicated resources)

• Excellent organization and prioritization skills

• Strong communication skills, including active listening and technical writing skills

• Ability to work under pressure, with tight deadlines and within constraints

• Mentoring and coaching abilities

Technical skills and experience:

• +5 years of experience as an IT Operations Manager or IT Infrastructure / Service Desk Lead within an International environment

• +5 years in direct reports management

• +5 years of experience in vendor management

• Experience in IT Project management

• Experience in Service Delivery management

• Overview of existing and new technologies

• Experience in Workplace services

• IT Security knowledge and risk analysis ability

• Proven experience in defining and presenting technology solutions

• Expertise in Cloud infrastructure (PaaS, IaaS)

• Experience in IT portfolio and budget management with proven track of cost control/improvement

• Solid experience in defining implementation, deployment, test and rollback plans

• Knowledge in generating process documentation

• The ability to conduct cost/benefit analysis

• Proven experience within an ITIL Organization

• Desirable: ITIL and Project Management Certified (Prince 2, PMP, Agile)

• Valuable: CISCO, VMware, Simplivity, Azure, Avaya, Avamar experience and/or certified

Soft skills:

• Strong leadership and decision making skills

• Resilience, capacity to work in a matrix environment and changing organization (regional and non-dedicated resources)

• Excellent organization and prioritization skills

• Strong communication skills, including active listening and technical writing skills

• Ability to work under pressure, with tight deadlines and within constraints

• Mentoring and coaching abilities

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.