OD079 - Senior Business Analyst

1 mese fa

Legnano, Lombardia, Italia Dolce & Gabbana A tempo pieno
We are looking for a Senior Business Analyst to join our Customer Service & Logistics Direction. He / She will directly report to the Chief Logistics & Customer Service Officer.

The ideal candidate should possess a deep understanding of customer service and logistics processes of fashion & luxury business.

This role will collaborate with cross-functional teams to gather and analyze data, identify improvement opportunities and implement effective solutions.

Main Activities And Responsibilities :

  • Collect, analyze, and interpret data related to customer service and logistics performance;
  • Generate reports and dashboards to provide insights into key metrics and KPIs;
  • Conduct process mapping and analysis to identify eventual inefficiencies.
  • Identify trends, patterns, and areas for improvement through datadriven analysis;
  • Process Improvement;
  • Collaborate with the main stakeholders inside and outside the Direction;

Requirements :

  • Degree in Economics, Statistics or Management Engineering;
  • At least 6 / 7 years of experience as Business Analyst in customer service, logistics and / or operation areas, better if in Fashion & Luxury companies;
  • Excellent knowledge of MS Office package (especially MS Excel) and BI tools (Business Object or similar);
  • Fluent in English, both written and spoken;
  • Team building approach
  • Strong analytical and problemsolving skills.
  • Familiarity with data analysis tools and methodologies.
  • Knowledge of logistics and supply chain processes.

Location :
Italy, Legnano

Type of contract :
Full Time

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