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Director, Renewal Sales

4 mesi fa

Roma, Lazio, Italia ServiceNow A tempo pieno
Company Overview

At ServiceNow, our mission is to make the world work better for everyone, fuelled by the dedication of our exceptional team. We operate at high speed because we understand the importance of timely innovation for our clients and communities, setting us apart from the rest. By becoming a part of ServiceNow, you join a dynamic group of individuals focused on driving positive change with a blend of curiosity and creativity. We recognize that your true potential shines when you lead a fulfilling life and share your unique skills, and we are dedicated to enabling that. Together, we dare to dream big, supporting each other to turn those dreams into reality. The future belongs to us, and it all begins with you.

With a customer base exceeding 7,700, including around 85% of the Fortune 500, we take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Explore more about Life at Now on our blog and gain insights from our team members on their ServiceNow journey.

Job Description

In the role of Director, EMEA South Renewals, you will collaborate closely with the Sales team to develop and execute region/area renewal strategies, ensuring a sustainable pipeline of renewals with large-scale clients.

You will lead a dedicated team focused on renewals, working in partnership with multiple Sales leaders to craft renewal strategies and streamline processes. Renewals serve as the lifeblood of a SaaS company's revenue stream, and as the Renewals leader, your primary focus will be on meeting renewal targets while fostering a collaborative approach in interactions with the South Account Sales leadership.

What you will be responsible for in this position:

  • Collaborate with EMEA South leaders to enhance our renewals strategy and engagement with the regional Sales teams
  • Ensure clear understanding and implementation of Renewal procedures across the teams
  • Oversee the South renewal process to drive revenue growth for ServiceNow and achieve sales/revenue objectives
  • Work closely with Sales leadership to ensure thorough comprehension of our sales/renewals go-to-market strategies
  • Provide role clarity for team members and establish connections between departmental objectives and the overarching organizational goals
  • Present performance metric summaries to enable the sales team to concentrate on renewals execution, customer success, and account planning for renewals
  • Collaborate with the operations team to conduct trend analysis and performance evaluation for enhanced efficiency and operational excellence
  • Collaborate with our Professional Services and Alliances/Channels team to drive growth and expansion through our partners
  • Assist Sales or Renewals representatives and leadership in renewal negotiations
  • Develop strategies to support renewals in collaboration with Sales, Operations, Marketing, Customer Success, and Finance teams
  • Partner with the broader Renewals organization to devise global initiatives that ensure sustained success of the renewals program and the team as a whole
Requirements

To excel in this role, you should have:

  • A minimum of 10 years of progressive experience in Renewal Sales or Customer Success leadership, ideally in a SaaS environment within local EMEA markets
  • Capability to drive operational excellence by leveraging data and making efficient decisions to ensure timely renewals
  • Expertise in Channel Management with the ability to ensure on-time renewals with partners
  • Capacity to make sound commercial decisions and execute them effectively
  • Strong stakeholder management skills and effective communication abilities across all levels of the business
  • Experience in developing employee-centered programs to enhance engagement
  • Proficiency in English with a preference for fluency in French, Spanish, or Italian

FD21

Additional Details

ServiceNow is an equal opportunity employer that values diversity and fosters an inclusive workplace where all voices are heard and respected. We welcome candidates from diverse backgrounds, including those with unconventional paths to this role, as we believe that skills and experiences can be transferred, and ambition is what defines exceptional candidates.

ServiceNow embraces flexibility and trust in our current distributed work environment. Find out more about our work personas: flexible, remote, and required-in-office.

If you need assistance or require accommodations to complete the application process, please reach out to us.

For roles involving access to technical data governed by export control regulations, ServiceNow may need to obtain appropriate approvals from the U.S. Government. Employment is subject to obtaining any necessary export licenses or approvals.

Be cautious of fraudulent job postings or scams. Stay informed to protect yourself. Legitimate ServiceNow job opportunities are exclusively available on the ServiceNow Careers site.

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