ICT Operator

Descrizione

Job Description

Hitachi Rail is seeking for a motivated IT Service Desk and End User Computing Engineer to join their team in Pistoia. The ideal candidate should be comfortable working in a dynamic environment, handling various tasks from administrative to strategic.

About Us

Working at Hitachi Rail means being part of a forward-thinking organization that is shaping the future through digital transformation and cutting-edge technology. With a global presence, we embrace diversity and innovation, providing ample opportunities for personal and professional growth.

Responsibilities

• Manage incidents and requests efficiently
• Offer support to business operations
• Collaborate with the Infrastructure and Operations team
• Adhere to IT standards set by the Rail Group
• Assist in daily operations of Cyber Security
• Provide direct user support or coordinate with outsourced team

Required Skills/Knowledge

Hard Skills

• Experience in supporting Microsoft client/server environments
• Knowledge of Microsoft server technologies (e.g., SharePoint, Active Directory)
• Familiarity with office365 suite and software deployment
• Basic understanding of MECM and Active Directory management
• Proficiency in troubleshooting and ticketing systems like Service Now
• Knowledge of network setup, DNS, DHCP, and VPN solutions
• Experience with video devices and MDM systems

Soft Skills

• Strong communication and interpersonal abilities
• Ability to work autonomously and manage tasks efficiently
• Willingness to travel for business and work extra hours if needed
• Proficiency in English language (at least B1 level)

Education/Qualifications

Ideally, a degree in IT Engineering or related technical field.

Languages

Fluent in English (written & spoken) at B1 level or above.

Discover more about opportunities at Hitachi Rail. We are dedicated to fostering an inclusive environment and are proud to be an equal opportunity employer.