3rd Line Technical Support for POS

1 mese fa

Roma, Lazio, Italia worldline A tempo pieno

3rd Line Technical Support for POS

[Rome/Milan]

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As a 3rd Line Technical Support for POS you will join our dynamic and dedicated Payments Acceptance Management team in Rome or Milan. In this role, you will be responsible for providing support to our network of POS maintenance technicians and installers to ensure the highest quality of service is delivered to our customers. You will work closely with colleagues managing field activities to guarantee service excellence and provide training to the installer network and network of agents.

Day-to-Day Responsibilities​

  • You will be responsible for supporting the network of POS maintenance technicians and POS installers
  • You will support colleagues who manage field activities to guarantee a good quality service
  • You will also be responsible for training the installer network and network of agents
  • You will be in charge of remotely verifying the conditions necessary for the execution of activities
  • You will manage statistics and analyze defects and breakdowns
  • You will deliver terminal status reports
  • You will address material shortages by preparing new purchase orders
  • You will proactively prevent material shortages by calculating usage trends
  • You will identify the need for tracking safety stock, minimum stock, etc.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • Over 3 years of experience in physical POS management
  • You have knowledge of payment systems
  • You have familiarity with customer service activities
  • Expertise in utilizing POS terminals
  • Knowledge of EMV standards and payment schemes
  • Familiar with POS connectivity systems

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Enjoy wide range of benefits: medical insurance, pension found, tickets restaurant, company bonus.
  • Enjoy remote work (50%).
  • Enjoy wide range of training through our eLearning platforms (Linkedin Learning, Percipio, Speex, Cross Knowledge).

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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