Retail Trainee

You will have the opportunity to join our South-East Europe Commercial Department as a Retail Trainee in boutique. In this role, you will support the entire boutique team in key daily operational tasks and actions.

As an Ambassador of the Maison, you will be contributing to clients welcoming and boutique experience, traffic orientation and waiting time management and you'll ensures that all visitors are being taken care of in the most appropriate and efficient manner.

HOW WILL YOU MAKE AN IMPACT?

Client Welcoming & Waiting Time Management

• Ensures an exceptional client experience at the entrance of the client(s) in the boutique
• Manage / direct traffic and seats client(s) whenever possible and offer drinks, reading, etc.
• Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.
• Adapts according to client(s) needs and expectations
• Transmits the passion and values of the Maison developing a strong knowledge of the product categories from a technical, storytelling and clients point of view

Sales Assistance

• Support / assists discreetly in various service and transaction related tasks during the sale
• Coordinates between Sales Associates and Stockist / Cashier / Boutique assistants
• Proceed with Gift wrapping, cordon changes
• Accompanies the client(s) to the door upon departure
• Assists with After Sales duties without handling with payments

Daily Boutique Operations

• Respects all brand and boutique policies and procedures
• Participates to the boutique set up and un-set-up at opening and closing
• Participates to the implementation of Visual Merchandising guidelines
• Support in the ordering of boutique facilities (bags, drinks, edition material, office facilities, etc.)
• Ensures that the boutique, windows, counters, etc. are in a perfect condition

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Good interpersonal and communication skills
• Strong attention to detail and customer needs
• Team-Player approach
• Fluent in English and Italian
• Pro-active mindset, flexibility and adaptability to a multicultural environment.

You will meet customers from all over the world, acquiring a global and strategic vision of the Business. Continuous learning, in-store experience, consolidation of your skills are the keys to success together with Customer Experience.

YOUR JOURNEY WITH US

• 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
• 2nd Stage – Interview with the Hiring Manager