Switchboard (NYY430)

We are currently looking for a Switchboard Operator to join our Front Office Team for the season 2024
Reports to Front Office Manager

Main duties and responsibilities:

• Operate the switchboard according to the hotel standards, policies and procedures
• Manage and oversee all requests received through Belmond app and Chat
• Support the Front Office team with guest correspondence and requests
• Ensure that all guests details and data are properly collected and updated in all relevant systems
• Transfer all messages accurately and promptly for guests and colleagues
• Follow hotel procedures for handling matters of emergency
• Provide service and information regarding hotel facilities to guests and outside calls
• Work ensuring guests privacy

Requirements:

Soft skills:

Effective communication:

he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond.

He/she uses and interprets non-verbal behaviors to enhance understanding.

Emotional intelligence:
he/she shows the ability to control and express one's emotions and to handle interpersonal relationships.

He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.

Collaboration:

he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

He/she is willing to continuously develop him/ herself.

Drive results:

he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.

He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.

Adaptability:
he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm under pressure

Global perspective:
he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

Requirements:

• Previous experiences in hotel operations are preferred
• Fluent in English and Italian both written and spoken
• Excellent communication skills
• Possess a courteous and professional telephone manner
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
• Demonstrate to work with precision and proactively
• Demonstrate a passion for attention to details and excellence
• Preferred knowledge of LQA and Forbes standards
• Manage time effectively in order to meet LQA standards requirements

Benefits:

We offer:

• Seasonal Labour contract according to C.C.N.L. Settore Turismo
• Complimentary nights worldwide as per Belmond Discovering policy
• Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
• Learning & development activities
• Career opportunities within Belmond
• Complimentary meals on duty
• Uniforms dry cleaning
• Lodging and residence cleaning for non residents

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