Service Fulfilment Operations Internship

1 settimana fa

Carugate, Italia IKEA A tempo pieno

Job ID: 265118

Date posted: 15/11/2024

Chi sei

  • University degree (Logistics, Economics, Business Administration or related).
  • Strong interest in Retail/home furnishing/supply chain/customer service.
  • Confident and clear communication both in Italian and English.
  • Good computer skills and proficiency in Microsoft Office.
  • Interest in analytical and numeric tasks and ability to identify required actions.
  • Collaborative mindset: good at building relationships within the organization.

Le tue responsabilità

Together with the tutor, you will be responsible for:

  • Controlling performance reports from IT solutions to enable high-performing daily operations and an efficient distribution network connected to service fulfillment, including capacity utilization, delivery performance, and shipment life cycle with a focus on quality and a customer-centric collaborative mindset to enable IKEA's competitiveness in a multichannel environment and support long-term growth and profitability.
  • Securing excellence in operations and quality under the scope of Service Fulfillment on the market through proper system setup for services.
  • Analyzing and maintaining short and mid-term service and capacity parameters based on available forecasts.
  • Analyzing the reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
  • Contributing to securing efficiency and implementing improvements on the market by supporting the development of operational processes, and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.

We’re the team behind the scenes that make IKEA products available to many people. As a diverse mix of co-workers, we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve ever wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA

Joining the IKEA team has many advantages that go beyond the opportunity to work for a global company You will be part of an inclusive culture driven by our values, with structured processes. Additionally, you will have access to:

  • Expense reimbursement of up to 850 EUR (gross)
  • Possibility of smart working
  • Free cafeteria service with a wide choice of products (many of which are organic)
  • Discount portal with a range of products and services for travel, leisure, technology, and more.
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