Process Performance Engineer

4 settimane fa

Metropolitan City of Milan, Italia Otoqi A tempo pieno

Since its inception in 2016 Otoqi has established itself as a leading French startup in the automotive logistics sector.

Our strength lies in combining cuttingedge technology with operational excellence.

Each year our 1500 partner drivers move over 500000 vehicles across Europe all delivered in under 48 hours. Our platform helps car dealers and rental companies overcome their logistical challenges.

We set the industry standard for vehicle transportation in Europe offering ever more reliable and faster service through continuous innovation. In 2023 we achieved a recordbreaking 500000 completed missions

With 6M raised in our Series A funding round in 2021 and a presence in France Italy and Germany we are targeting new countries for our international growth in the coming years.

To support our next phase of development we are looking for a Process Performance Engineerin our Milan office.

Main tasks

Developing Quality Standards:
Create and implement quality standards and guidelines for all processes within the logistics operations.
Ensure compliance with quality standards and regulations for all affiliates.

Quality Control:
Establish quality control procedures for vehicle handling storage and transportation.
Conduct regular audits and inspections to ensure adherence to quality standards.

Process Improvement:
Identify areas for improvement within the logistics processes and implement changes to enhance efficiency and quality.
Use data and feedback to continually refine and improve quality control procedures.

Training and Development:
Train staff on quality standards and procedures.
Develop training materials and conduct workshops to ensure all team members understand and adhere to quality guidelines.

Customer Satisfaction:
Implement systems to monitor customer satisfaction and address any qualityrelated complaints or issues.
Work to improve the overall customer experience by ensuring highquality service delivery.

Responsabilities

Reporting and Documentation:
Prepare and present regular reports on quality and security performance to senior management.
Maintain accurate records of quality inspections security incidents and corrective actions.

Regulatory Compliance:
Ensure all logistics operations comply with relevant local national and international regulations regarding quality and security.
Stay updated on changes in regulations and adjust policies and procedures accordingly.

Crossfunctional Collaboration:
Work closely with other departments such as operations customer service and IT to ensure a holistic approach to quality and security.
Participate in crossfunctional teams to address companywide initiatives or issues.

Technology Integration:
Implement and manage technology solutions that enhance quality and security such as tracking systems surveillance and data management tools.
Stay informed about new technologies and recommend their adoption where beneficial.


Objectives :

Establish Quality and Security Frameworks:

  • Develop and implement comprehensive frameworks for maintaining and improving quality and security standards across all operations.

Baseline Assessment:

  • Conduct initial assessments to determine the current state of quality and security identifying areas for improvement.

Team Training:

  • Design and deliver training programs to ensure all staff are knowledgeable about quality and security standards and procedures.

Risk Assessment:

  • Identify potential risks to quality and security and develop strategies to mitigate these risks.

Set Up Monitoring Systems:

  • Establish robust monitoring systems to continuously track quality and security metrics and ensure ongoing compliance.

Achieve Compliance:

  • Ensure that all operations comply with relevant local national and international regulations regarding quality and security.

Improve Quality Metrics:

  • Implement initiatives to enhance key quality metrics ensuring continuous improvement in operational performance.

Who we are looking for:

We are seeking a motivated and experienced Process Performance Engineer who meets the following criteria:

  • Educational Background: A degree in quality management industrial engineering logistics or a related field is preferred ;
  • Relevant Experience: A strong background in quality management preferably within the logistics or supply chain industry with a proven track record of implementing and maintaining quality and security frameworks (5 seniority) ;
  • Technological Proficiency: Familiarity with technology solutions related to quality and security such as tracking systems and data management tools with a keen interest in staying updated on new technological advancements ;
  • Analytical Skills: Excellent analytical and problemsolving abilities to identify risks assess current processes and implement effective improvements ;
  • Project Management: Strong project management skills and the ability to work as part of a team ;
  • Team Collaboration: Ability to work effectively with technical and operational teams ;
  • Proactive ProblemSolving: Proactive in solving problems and addressing issues before they escalate ;
  • Communication Skills: Exceptional communication skills capable of conveying complex information clearly and concisely ;
  • Selfstarter: Highly motivated fast learner and driven by impact ;
  • Adaptability: Great adaptability skills to work in a constantly evolving and fastpaced environment ;
  • Language Proficiency: Fluency in English is required; proficiency in Italian/French/German is a plus.

If you are passionate about quality management and are eager to contribute to our innovative and dynamic team we encourage you to apply.

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