Amazon & E-commerce Clerk

1 mese fa

Rome, Italia Abbott A tempo pieno
JOB DESCRIPTION:

PURPOSE OF THE JOB

• Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.

• Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and applicable legislation.

• Manage all daily activities in Order Entry independently and actively support local Customer Service management.

ROLES & RESPONSIBILITIES

Front office activities:

• Receive & process orders for all customers.

• Receive & process customer support requests for all customers which are received by e-mail and phone.

• Receive customer complaints which are received by telephone and e-mail.

• Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager.

• Issue required credit notes for returns and complaints within the official procedural deadlines.

• Maintain daily contact with company approved couriers for regular pick-up and delivery timetable; investigation of claims and follow-up for emergencies.

• Organizing return shipments.

Back office activities:

• Receive & process orders for all customers which are received by e-mail, fax, or post.

• Follow procedures related to the receiving, checking, and creation of the sales orders/invoices.

• Production of relevant paperwork i.e. packing lists, proforma invoices, and credit notes.

• Perform and execute all invoicing in a timely and precise manner, including responsibility for electronic invoicing.

• Daily control of invoices issued by the system, checking all orders have been invoiced.

• Issue required credit notes for cross-charges, rebates, and price corrections within the official procedural deadlines.

• Follow up on backorders.

• Follow up on customer support requests.

• Master Data Maintenance (customer).

• Actively participate in any required product tracking research when required.

General activities:

• Run reports and ensure appropriate actions are taken by Customer Service Representatives.

• Work on process improvement and projects under the supervision of the Customer Service supervisor/manager.

• Meet all rules listed in the ANI Policies.

EDUCATION & COMPETENCIES

• Upper secondary diploma/High school diploma – country specific.

• Strong practical experience in Order Entry.

• Fluent in local language.

• High level of English, written and spoken.

• Knowledge of Microsoft Office.

• Knowledge of ERP packages (BPCS, SAP, etc.).

• Team player.

• Customer-oriented.

• Good organizational ability.

• Good communication skills for internal and external contacts.

• Positive reaction to working in a “deadline” environment, stress-resistant.

• Integrity.

• Sensitive to initiative and adaptability to permanently evolving organizations.

• Sensitive to the importance of the product.

• Experience in e-Commerce.

The base pay for this position is N/A.
In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Administrative Support

DIVISION: ANI International Nutrition

LOCATION: Italy > Rome: Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: No

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

#J-18808-Ljbffr

  • Amazon & E-commerce Clerk

    1 mese fa

    Rome, Italia Abbott Laboratories A tempo pieno

    PURPOSE OF THE JOB• Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.• Compliant with internal processes and procedures (e.g., ABBOTT Quality System) and with applicable legislation.• Manage all daily activities in Order Entry...

  • Amazon & E-commerce Clerk

    1 settimana fa

    Rome, Italia Abbott Laboratories A tempo pieno

    PURPOSE OF THE JOB• Provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.• Compliant with internal processes and procedures (e.g., ABBOTT Quality System) and with the applicable legislation.• Manage all daily activities in Order...

  • Amazon & E-commerce Clerk

    1 mese fa

    Rome, Italia Abbott A tempo pieno

    PURPOSE OF THE JOB • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints • Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation. • Manage all daily activities in Order...

  • Senior Amazon Account Manager

    7 ore fa

    Rome, Italia AMZ Advisers A tempo pieno

    About AMZ Advisers:AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working with our client allows you to apply your skills, expertise, and passions to directly impact the lives and businesses of other people and entrepreneurs. Their staff solves dynamic,...

  • ECommerce Assistant

    5 giorni fa

    Rome, Italia adh Personal Thüringen A tempo pieno

    Company DescriptionPublicis Groupe: win in the platform world!Publicis Media is part of Publicis Groupe, the world’s third largest communications group.Known for its world-renowned creativity, best in class technology, digital and consulting expertise, Publicis Groupe is the only one in the industry able to best accompany its clients in their digital...

  • eCommerce Assistant

    2 mesi fa

    Rome, Italia Publicis Media A tempo pieno

    Job DescriptionYour to-do list:Support for the Amazon Vendor Central ManagementContent Optimization and UploadingInteraction with customers platforms ( eRetailers, Amazon, ecc)Support for digital commerce media plansPlatforms analysis & competitiveMonitoring new ecommerce trends and opportunityInterested? Keep reading... Publicis Media is looking for...

  • Brand Project Manager

    24 ore fa

    Rome, Italia AMZ Advisers A tempo pieno

    About AMZ Advisers:AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working at AMZ Advisers allows you to apply your skills, expertise, and passions to directly impact the lives and businesses of other people and entrepreneurs. Our staff solves dynamic,...

  • eCommerce Assistant

    1 mese fa

    Rome, Italia Publicis Groupe A tempo pieno

    Company DescriptionPublicis Groupe: win in the platform world!Publicis Media is part of Publicis Groupe, the world’s third largest communications group.What can we do as Publicis Groupe? Known for its world-renowned creativity, best in class technology, digital and consulting expertise, Publicis Groupe is the only one in the industry able to best accompany...

  • Senior PPC manager

    1 mese fa

    Rome, Italia UAWC Agency A tempo pieno

    UAWC Agency — українсько-норвезька маркетингова агенція. Створюємо ефективні рекламні стратегії для міжнародних проєктів в e-commerce.Офіси в Україні, Норвегії, Португалії, Тайланді.Серед наших клієнтів...

  • Brand Project Manager

    6 giorni fa

    Rome, Italia AMZ Advisers, Inc. A tempo pieno

    About AMZ Advisers:AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working at AMZ Advisers allows you to apply your skills, expertise, and passions to directly impact the lives and businesses of other people and entrepreneurs. Our staff solves dynamic,...

  • eCommerce Assistant

    1 mese fa

    Rome, Italia Nurun A tempo pieno

    Full-timeCompany DescriptionPublicis Groupe: win in the platform world!Publicis Media is part of Publicis Groupe, the world’s third largest communications group.What can we do as Publicis Groupe?Known for its world-renowned creativity, best in class technology, digital and consulting expertise, Publicis Groupe is the only one in the industry able to best...

  • eCommerce Assistant

    1 settimana fa

    Rome, Italia Nurun A tempo pieno

    Full-timeCompany DescriptionPublicis Groupe: win in the platform world!Publicis Media is part of Publicis Groupe, the world’s third largest communications group.What can we do as Publicis Groupe?Known for its world-renowned creativity, best in class technology, digital and consulting expertise, Publicis Groupe is the only one in the industry able to best...

  • Autista Consegnatario

    5 giorni fa

    Rome, Italia adh Personal Thüringen A tempo pieno

    Titolo Posizione: Agente di ServizioDescrizione del Ruolo:L'Agente di Servizio è una figura chiave per la gestione e la fidelizzazione dei clienti, occupandosi della consegna e sostituzione dei boccioni d'acqua presso i clienti, garantendo un servizio efficiente e di alta qualità. Il ruolo richiede capacità relazionali, attenzione al cliente e...

  • Stock Keeper And Store Customer Service _ Luxury Boutique_ Roma

    4 settimane fa

    Rome, Italia GIGROUP H-1663 A tempo pieno

    Autore annuncio: GIGROUP H-1663 Zona lavoro: Roma, Roma Data pubblicazione: 17 novembre 2024Descrizione offerta:Luogo di lavoro: RomaGi Group S.P.A., agenzia per il lavoro (Aut. Min. 26/11/04 Prot. N°1101-SG) per la divisione Gi Group Fashion & Luxury, specializzata nei servizi per le risorse umane per le aziende del mondo della moda, della cosmetica, del...

  • Stock Keeper And Store Customer Service _ Luxury Boutique_ Roma

    1 settimana fa

    Rome, Italia GIGROUP H-1663 A tempo pieno

    Autore annuncio: GIGROUP H-1663 Zona lavoro: Roma, Roma Data pubblicazione: 17 novembre 2024Descrizione offerta:Luogo di lavoro: RomaGi Group S.P.A., agenzia per il lavoro (Aut. Min. 26/11/04 Prot. N°1101-SG) per la divisione Gi Group Fashion & Luxury, specializzata nei servizi per le risorse umane per le aziende del mondo della moda, della cosmetica, del...

  • IT Security Architect

    7 mesi fa

    Rome, Italia Worldline A tempo pieno

    This  is  Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the...